Skip to main content

This job has expired

Executive Assistant - Customer Service

Employer
L&Q
Location
Stratford and New Town, London (Greater)
Salary
 £30,321 - £35,000 pa depending on experience and location
Closing date
18 Oct 2021

Job Details

Contract Type: Fixed term contract for 12 months to cover a maternity leave
Location: Stratford, with flexible travel to our other offices

Persona: Agile  

Salary: £30,321 - £35,000 pa depending on experience and location
Closing date for completed applications: 18th October 2021 at 11.00pm

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated

 Role Profile.docx
 

As an experienced Executive Assistant at L&Q you will be responsible for providing proactive, professional support to our Group Director of Customer Service.

To be successful in this role. it is essential that you have relevant PA/EA experience gained within a fast-paced environment and at a Group Director/Executive level. Demonstrable experience of working in a highly confidential environment is essential as is a high level of trust and professionalism. This role would suit someone who is composed, considered and who has exceptional attention to detail. You will need to demonstrate that you have managed a busy workload and be used to meeting deadlines.

In this role you will be the first point of contact for the Group Directors meeting requests and emails, you will also arrange and manage meetings invitations both internally and externally including dealing with external parties, making travel arrangements as required and managing itineraries effectively.

You will be responsible for the production and distribution of reports, presentations, and correspondence on behalf of Directors as required including those related to Boards and Executive Committee Meetings.

You will support the Group Director by following up on key actions and data, as well as dealing with escalated Customer enquiries and complaints as required and liaising with other senior people internally to provide satisfactory communication and information.

You will also be expected to provide cover for absence within the Executive Assistant team and work alongside any Executive Leaders in the group as required.

If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay.    

Closing date for applications:                                     18th October 2021 at 11.00pm  

Interviews to be held via teams:                                  On a date to be confirmed

Advert to be placed:                                                      Internal and external

 

Previous applicants need not apply  

 

Our commitments:

COVID 19: The safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We are introducing extra precautions in line with UK Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Secure requirements. This will include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage.
 

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.
 

Access to a full suite of benefits including 26 days holiday per year, annual bonus subject to business and individual performance, excellent Pension scheme and real investment in your personal & career development. Other benefits include an employee assistance programme and non-contributory life assurance.
 

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g., a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
 

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
 

Job opportunities

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity, and confidence in our communities through our £250 million L&Q Foundation and our skills academy. 

In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

Company

We house around 250,000 people in more than 105,000 homes, primarily across London and the South East – but we’re more than just a registered charitable housing association.

We are a long-term partner in the neighbourhoods where we work. We build aspiration, opportunity and confidence for everyone in our communities.

View Our Top Employer Page

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert