Head of Group (Operations)

Swansea (Abertawe)
08 Oct 2021
28 Oct 2021
Full Time
Contract Type



About the job

We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce. We pride ourselves on the positive impact diversity has and promote inclusivity and equality of opportunity for all. Our recruitment process is anonymised, which means that your name, date of birth and other personal details will not be seen by the sift panel.

Head of Group (Operations) 

Salary: £60,135

Location: Swansea 

Are you an authentic and visible leader?

Do you have large scale operational leadership experience?

If so, we'd love to hear from you!

Job description

The Head of Group will lead key operational teams to deliver excellent customer service as well as setting the direction and driving the delivery of the Operational and Customer Services Directorate’s targets and Key Performance Indicators.

This is an exciting time to join the DVLA and an opportunity to play a pivotal leadership role as it continues to modernise and transform, ensuring it continues to provide excellent services to our nation.

The Driver and Vehicle Licensing Agency (DVLA) is responsible for maintaining the registration and licensing of drivers in Great Britain as well as maintaining the registration and licensing of vehicles, together with the collection and enforcement of VED, in the UK. Based in Swansea, they hold more than 49 million driver records, around 40 million vehicle records and collect around £7 billion a year in vehicle excise duty (VED). Opened for business 50 years ago after taking over responsibility from the local authorities, they are one of the largest employers in South Wales with over 5,000 staff.


Key accountabilities of the role include:

• Lead the Group to:

- Achieve key performance targets and quality standards
- Achieve internal targets and standards
- Continuously improve efficiency and effectiveness
- Effectively manage risks
- Deliver Change across the Agency

• Contribute to the Agency’s strategic business planning process by developing the Groups Key priorities and setting the performance and quality standards. Ensuring the effective management all resources based on robust business intelligence.

• To promote and maintain good working relationships with a broad range of key stakeholders internally and externally including the Trade Union.

For an in-depth insight into the role please refer to the Role Profile.

About You
As a confident and collaborative delivery professional, you will have large scale operational leadership experience in a fast-paced environment and a successful track record of leading a comparable size business through structural and cultural change. An authentic and visible leader, you will have the ability to further drive a dynamic and inclusive workplace, which encourages others to flourish and develop in an environment of continuous improvement.

About Operational Delivery Profession

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services’.

DVLA are following current government guidelines and as this role requires staff to carry out essential operational duties on site you will be required to attend the office. Due to the current and ongoing COVID-19 situation you will be expected to adhere to all safety measures that are in place whilst on site.


We'll assess you against these behaviours during the selection process:

  • Delivering at Pace
  • Making Effective Decisions
  • Managing a Quality Service
  • Leadership
  • Communicating and Influencing
  • Seeing the Big Picture


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

If you would like to read more about the great opportunities and benefits of working at DVLA visit our Careers website.

Things you need to know Security

Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

The sift is due to take place w/c 1st November 2021.

Interviews will be held 3rd December 2021.

This interview could be conducted via a video interview, details of which will be provided to you should you be selected for interview.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

How to Apply

You will be required to submit a comprehensive CV setting out your career history and including details of any professional qualifications and a short supporting statement (800 max word statement) giving evidence of your experience of the following:

• Leading on business strategy and leading people through change
• Working in a fast paced customer service environment
• Working at a senior management level
• Analysing and interpreting data to make recommendations and inform decisions
• Achievement of best in class / high performance through strong leadership and development of a strong coaching culture environment with senior managers.

If invited to interview, this may consist of a range of question types. These could include questions around behaviours and how you would respond in any situation as well as specific examples of things you have done.

The selection process will be designed specifically for the role. As a result, your assessment could include:

• an interview and one or more exercises

You’re encouraged to become familiar with the Role Profile, as you may be assessed against any of the criteria recorded within.

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

For further information on Success Profiles visit our Careers website.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Further Information

To learn more about applying for a role within the Department for Transport, visit the Application Process page of our Careers website.

Before submitting your application, we encourage you to visit our Things You Need to Know page for further information about applying for a role within the Department for Transport and the Civil Service.

Throughout this job advert there are links to the DfT Careers website, which provides you further information to support your application. Should you be unable to access the information on our website, please email DRGComms@dft.gov.uk for assistance.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants Job contact : Name :   Green Park Email :   dvla@green-park.co.uk   Recruitment team : Email :   dftrecruitment.grs@cabinetoffice.gov.uk Further information

If you feel your application has not been treated
in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: dftrecruitment.grs@cabinetoffice.gov.uk If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here (https://civilservicecommission.independent.gov.uk/) to visit Civil Service Commission

Attachments Role Profile Opens in new window(pdf, 217kB) Candidate Guidance for CV and Personal Statement Opens in new window(pdf, 405kB) Candidate Notes Opens in new window(pdf, 823kB)

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