Customer Service Advisor - Service Delivery

The AA
Oldbury, West Midlands
£20,341.90 which includes a 15% flexibility allowance
08 Oct 2021
31 Oct 2021
Full Time
Contract Type

Company description

Customer Service Advisor - Service Delivery

Location: Oldbury Customer Service Centre - Office Based

Salary: £20,341.90 which includes a 15% flexibility allowance

Working hours: Currently 6 Days On, 3 Days Off

  • A combination of early starts and late finishes
  • All applicants must be available to work shifts
  • Weekdays, Weekends and Night Working

Contract: Permanent, Full Time

We are the AA. And we keep everyone’s show on the road. There for our customers wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers.

This is the job

Working alongside our Emergency Breakdown department, Service Delivery ensure we get help to our members as quickly and efficiently as possible when they're in a breakdown situation.

Service Delivery play a pivotal role in the members journey, which includes arranging attendance of our AA patrols or garages and providing our members with updates, whilst reassuring them that help is on the way.

This role is office based within our Oldbury contact center where social distancing measures are still being followed. 

What will I be doing?

As a Customer Service Advisor, you’ll be on the front line of our business speaking with new and existing AA customers.

Always striving to meet the customer’s needs, you’ll support them with your knowledge of our services, and will be empowered to resolve any customer issues over the phone..

You don’t need any experience of our products as you’ll be given excellent front line training right from the word go. You’ll soon become an expert!

This role is a full time permanent position which will require you to work shifts.

What do I need?

To be a success, you’ll need to be enthusiastic, self-motivated, willing to work on a shift roster that includes some weekends. Above all, you’ll be happy to pitch in and help others!

As a minimum requirement you’ll need:

  • Excellent communication skills
  • The ability to work as part of a team 

As a valued member of our team, you’ll have access to a range of fully supported development programmes, designed to help you progress in your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we can help you build the career you’re looking for here.

We’re always looking to recognise and reward our employees for the work they do. Here are just a few of the benefits you’ll have access to, as part of our team:

  • Discounted home and motor insurance
  • Half price AA breakdown membership in your first year and free after 12 months, along with a 50% introductory discount off breakdown cover for 12 months for up to 5 friends/family members.
  • Free parking
  • 23 days holiday + 8 bank holidays added to your leave entitlement 
  • Through our lifestyle scheme you’ll have access to discounted shopping vouchers, days out, holidays etc…

Plus, so much more!

Additional Information

Good conduct matters to us. Our teams are motivated by doing the right thing for both customers and colleagues, and in line with our values, we ask all our employees to act with honesty & integrity and respect for others at all times. 

Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, you are empowered to be your best and feel like you truly belong.

We hope to hear from you soon!

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