End User Computing Engineer

Birmingham, Hastings, Leeds, London
National Starting £30,734 and London Starting £34,708
11 Oct 2021
11 Nov 2021
Contract Type

About the job Summary

Salary: National Starting £30,734 and London Starting £34,708

Would you like to work in a constantly evolving space within Digital at the Department for Transport?

Do you have a passion for delivering user friendly solutions to colleagues all across the Department for Transport?

If so, we want to hear from you.

Job description

The End User Computing engineer role is essential to supporting your colleagues across the department with a focus on mobile devices and tablets. You will play a key part in ensuring the correct policies and procedures are in place to keep DFT smartphones and tablets up to date and you will ensure compliance through the monitoring of the devices and estate.

We are one team spanning many different skill sets and specialisms within IT, we work with a joined up approach so being able to communicate across different platforms, business areas and with colleagues with varying levels of understanding will be essential to this role.


Includes but not limited to;

• Creating policies/profiles via Microsoft Endpoint Manager (formerly Intune), and/or other MDM systems. Tests MDM policies on mobile devices such as smart phones, tablets, and laptops
• Help design and oversee the mobile device lifecycle processes, from provisioning to retirement
• Maintenance and troubleshooting of Apple Business Manager and Samsung Knox to ensure synchronisation with the organisation’s MDM system - Microsoft Endpoint Manager (formerly Intune). Liaising with suppliers and the DfT IT Service Management team to ensure suppliers are registering DfT devices effectively
• Creating, editing and testing Azure Active Directory groups and accounts to facilitate profile management
• Packaging, testing and deploying Apps across the DfT, iOS and Android estate
• Helping define, and then implementing, operating system updates across the mobile device estate. Informing and defining the DfT policy

About You

To be successful in this role you will be a team player, capable of working with others to identify areas for improvement and simplify processes to use fewer resources. You will have a solid understanding in using technology where possible to increase efficiency. As a business we constantly look to grow and develop, we encourage you to come up with ideas for change from a wide range of sources. You will be able to communicate clearly with your colleagues, explaining the reasons for change to and how to implement them, supporting individuals with different needs to adapt to change. Experience with Microsoft packages is essential. We would also be interested to speak to people with experience in working with cloud-based platforms.

DfT: Digital Service

Find out more about what it's like working at DfT: Digital Service


We'll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Managing a Quality Service
  • Making Effective Decisions
  • Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Find out more about what it's like working at the Department for Transport.

Things you need to know Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

See our vetting charter.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.

We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

How to Apply

When considering applying please look at how your experience relates to the role, and within your CV and Personal Statement please provide detailed evidence of your experience of the following:

• Experience with using and implementing MDM solutions
• Experience of packaging and automating software and configuration changes to endpoints using Microsoft Endpoint Manager (formerly intune) and/or other MDM solutions.
• Experience of working within an ITIL framework to deliver IT Services.

Sift & Interview Dates

The sift is due to take place w/c 18th October 2021.

Interviews are due to take place w/c 1st November 2021.

This interview could be conducted via a video interview, details of which will be provided to you should you be selected for interview.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

The selection process will be designed specifically for the role. As a result, your assessment could include:
• an interview
• an interview and a technical exercise (eg presentation, written, or coding exercise etc)
• a full day of activities including interactive, written and timed exercises

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

For further information on Success Profiles visit our Careers website

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Further Information

To learn more about applying for a role within the Department for Transport, visit the Application Process page of our Careers website.

Before submitting your application, we encourage you to visit our Things You Need to Know page for further information about applying for a role within the Department for Transport and the Civil Service.

Throughout this job advert there are links to the DfT Careers website, which provides you further information to support your application. Should you be unable to access the information on our website, please email DRGComms@dft.gov.uk for assistance.

We recognise the challenges that people with (multiple) protected characteristics may experience on the job market and in their career progression. We are fully committed to being an inclusive employer and ensuring equal opportunities. We are keen to make our workforce as diverse as possible, and we hope to attract applications from underrepresented groups, including Black, Asian and Minority Ethnic (BAME) people, people with a disability, and people with gender diverse identities.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants Job contact : Name :   Digital Resourcing Team Email :   digitalresourcing@dft.gov.uk   Recruitment team : Email :   dftrecruitment.grs@cabinetoffice.gov.uk Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: dftrecruitment.grs@cabinetoffice.gov.uk If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website at https://civilservicecommission.independent.gov.uk

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