Customer Service Agent (Part Time)

Recruiter
Confidential
Location
Farnborough
Salary
20000.00 - 20000.00 GBP Annual
Posted
11 Oct 2021
Closes
09 Nov 2021
Hours
Part Time
Contract Type
Permanent
Customer Service Agent (Part Time)
Location: Farnborough
Salary: GBP20,000 (pro rata) + Benefits
Hours: 2 days a week, various hours available
My client based in Farnborough is an exciting company looking to grow their Customer Services team. They pride themselves on providing their customers both in the UK and internationally with a consistent, friendly and knowledgeable service. They are looking for candidates who are positive, friendly and organised and are looking for 2 days a week part time work.
Responsibilities:
Using the company systems to answer email, phone & Live Chat queries
Prompt attention to queries and comments made via social media
Answering general technical queries about the website and mobile app
Answering queries regarding customer statements and financial activity
Providing a friendly, helpful advice to both parent and child account holders
Administrative tasks (monitoring risk alerts, one-off tasks etc.)
Support Member Services Management
Customer call backs
Responding to Social Media contacts in Facebook & Twitter & Instagram
Person Specification:
Happy working in a committed, busy, team environment
Strong written and verbal skills
Ability to work independently
Ability to be flexible in a role
Ability to be flexible with hours including evenings and weekends
Excellent organisational skills
Excellent phone manner essential
Good technical skills - happy to learn new systems
Working knowledge of Excel & Word
Benefits:
Free tea and coffee and loads of fruit
Workplace pension scheme
25 days paid holiday a year (pro rata)
Westfield Cash Health Plan
Westfield Surgery Plan after 3 years' service
Westfield Perks
Training opportunities to further develop your craft
Cycle to Work scheme via salary sacrifice

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