1st/ 2nd Line Support Analyst (Tech Assist)

Recruiter
Macquarie
Location
London (Greater)
Salary
Competitive
Posted
13 Oct 2021
Closes
13 Nov 2021
Hours
Full Time
Contract Type
Permanent

Bring your energetic approach to customer service and join our Technology team as an Tech Assist member.

This customer facing role will require you to utilise your prior experience in both Helpdesk and Desktop Support.  You will also be providing support through the Customer Contact Team function support in which staff across the globe will reach out through phone lines and various digital platforms. As part of the role, you will also provide local support in the at our walk-up desk for all technology-based queries and troubleshooting.

This is a great opportunity for you to develop your skills and move into other roles in the future.

As well as a general technology assistance and information point, the walk-up Service Desk is used to provide local technology training and as a hub to provide loan equipment, a repair service, and promotion of digital products.

As a first point of contact for all staff who require help or information regarding Technology within Macquarie, you will have an immediate impact on the service to the business and be the face of technology. You will bring your excellent communication skills, enabling you to assist VIP's over the phone, and you will be able to think on your feet, have a flexible and easy-going manner, the ability to multi-task and prioritise, as well as work effectively with minimal supervision.  

As a customer facing team, we are motivated to continually improve our services and are passionate about creating an outstanding customer experience.  

It is desirable for you to have:

  • completed external study in a PC/IT related course
  • previous experience in a Help Desk/Desktop Support role.

If this sounds like you, and you’re ready to take the next step in your career, please apply online now.

If you would like more information, please visit www.macquarie.com/careers

The Corporate Operations Group brings together specialist support services in
Digital Transformation & Data, Technology, Market Operations, Human Resources, Business Services, Business Improvement & Strategy, Brand & Marketing and the Macquarie Group Foundation

If you would like more information, please visit www.macquarie.com/careers

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.

Macquarie is an equal opportunities employer and does not discriminate on the grounds of age, disability, sex, sexual orientation, gender reassignment, gender identity, marriage, civil partnership, pregnancy, maternity, race (including colour and ethnic or national origins), religion or belief.

We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility may be available. As part of this role, you may be required to work on weekends & bank holidays.

 About the Corporate Operations Group

The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers. 

Our commitment to Diversity and Inclusion 

The diversity of our people is one of our greatest strengths, and an inclusive workplace enables us to embrace that diversity to deliver more innovative and sustainable solutions for our people, clients, shareholders and communities. At Macquarie, you'll be encouraged to be yourself and supported to perform at your best. If you're inspired to deliver on our purpose of ‘empowering people to innovate and invest for a better future’, we want you on our team. If you need adjustments made to the recruitment process, please reach out to your recruiter.

As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including colour and ethnic or national origins), religion or belief.

Joining Macquarie means you’ll be able to work in a way that suits you best. With the right technology, support and resources, our people can work in a range of flexible ways. Talk to us about what working arrangements would help you thrive.

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