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Part Time Customer Service Agent

Employer
Parkside Office Professional
Location
Milton Keynes
Salary
12.00 GBP Hourly
Closing date
20 Oct 2021

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Customer Service Agent

We're looking for talented individuals with a desire to help people and work in a digital bank to join our growing dynamic customer care team where you will provide guidance and support in our Contact Centre via the telephone, to a wide variety of customers.

In our customer care team, you will have the opportunity to use your skills and ideas to provide outstanding service to our customers.

Working Hours: 35 hrs per week
Location: Milton Keynes

Responsibilities:

  • Answer incoming calls from customers and prospects providing product information, account opening support as well as account servicing and maintenance
  • Build rapport with customers to resolve service issues and queries
  • Take ownership of customer enquiries and respond to escalated customer issues in accordance with agreed procedures
  • Communicate professionally and regularly with leadership and peers on the status of accounts and escalations
  • Meet established goals for all metrics, including call quality and productivity by focusing on maximising service to customers

Qualities:

  • A confident and pleasant telephone manner
  • Customer focused, with the ability to show empathy and relate to customers
  • Customer Services background desirable
  • Flexible and adaptable to change
  • Collaborative, can demonstrate good team work ethic and of working with others
  • Ability to problem solve for our customers and with your colleagues
  • Able to plan and organise your time and effectively

Benefits

  • Comprehensive induction training
  • Competitive rate of pay
  • Great insight into the Banking Products and Services
  • Potential for extension / conversion permanent opportunities available

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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