General Manager- Sky Retail Shop
- Employer
- Sky
- Location
- Leeds
- Salary
- Negotiable
- Closing date
- 3 Nov 2021
View more
- Sector
- Media & Internet
- Hours
- Full Time
- Flexibility
- Flexible working available
- Contract Type
- Permanent
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Job Details
Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. "Our very first Retail Shop launched in Liverpool on 26th October 2020. We have plans to open further shops throughout 2021 meaning that customers can come and visit us wherever they are" - Regional ManagerThis is your chance to be part of our new and exciting journey within Sky Retail! What you'll do:
- Ensuring the shop is fully managed and delivering against key metrics and core KPISBe responsible for supporting our Team Leaders and Advisors through effective coaching and development conversationsEnsuring all equipment and products within the shop are working and maintained to be at its bestThrough your expertise, you will make recommendations to improve interactions to give the best experience our customersDirectly support Sales Advisors and Team Leaders to help embed knowledge of sales and system processesDeliver through people by creating a positive culture of fun and excitement by delivering through their own unique personalityBe responsible for stock ordering and the management of stockWork with stakeholders to improve things through fresh ideas and perspective (people & customer)
- Excellent communication skills, listening and questioningA passion for developing people through effective coaching, people development and people managementA passion for customer excellence and the ability to showcase outstanding serviceAbility to help others to deliver against sales targets and customer metricsA commercially focused leader who puts their people and their customers at the heart of everything they doUnderstanding of Profit &Loss, customer performance and/or other commercial KPI'SExperience running a successful Retail Shop, whilst keeping all products and maintaining equipment to their bestExperience of bringing plans and ideas to lifeAn excellent understanding of how to drive performance in a competitive market
- Sky Q, for the TV you love all in one placeA generous pension packagePrivate healthcareDiscounted mobile and broadband
Company
Sky is the operator of the leading multichannel television platform in the UK and Ireland with viewers in 8.6 million households.
Sky was the winner of the Overall Top Employer Award for the 2016 Workingmums.co.uk Top Employer Awards. It was praised by the judges for the strong evidence of its support for diversity, female career progression across the board and family friendly working which was backed up with strong evidence and case studies.
Company info
- Website
- http://www.sky.com/
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