Customer Support Specialist - Part Time
Hours: Part Time 18 per week (Monday-Wednesday, flexible for the right candidate)
Contract Type: 12 Month Fixed Term Contract (maternity cover)
We're looking for an exceptional Customer Support Specialist to join our team in Norwich.
This is a multiple case management role, which requires you to confidently make decisions and deal with multiple customer interactions so you'll need excellent communication skills to liaise with various internal teams and external agencies. You'll need to participate in active learning and share knowledge to support us in driving continuous improvement to meet high levels of performance.
What we're looking for
Accuracy, attention to detail and being able to interpret legislation are key skills and you must be able to work to a high standard in a busy, pressurised environment whilst managing your own time to complete a varied and challenging workload.
The nature of the teams' work areas means that you'll need to have a flexible and adaptable approach to manage changing priorities as the business need determines. You'll need confidence to apply sound judgement and decision making skills to take ownership of you work areas.
The team have a blend of home working and working in the office and you will be expected to be in the office one day a week.
What you can expect from us
Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-
Competitive salaries that are benchmarked regularly against current market rates
Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service
A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like!
Matched pension contributions of up to 7.5% of your salary with generous life assurance
Flexible and agile working for the majority of our employees
Company Bonus Scheme
Eye care vouchers
Holiday trading scheme allowing you to buy and sell leave
Free counselling and legal advice scheme for you and your family
Interest free loans for season ticket and study leave
If you believe you have the qualities we're looking for and are interested in working for an organisation that can really make a difference to people's lives, then please apply!
Closing Date: Monday 1st November 2021 at midnight
For further details on this vacancy, please click 'apply' or visit our website.
We really want to hear all about you, so please provide us with as much information of your experience and career to date as possible when you apply.
In the event that we receive a high volume of applications, we reserve the right to close this advert early.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in the UK for the duration of your employment.
Diversity and Inclusion
We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.
We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.