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Part time customer service (Evenings)

Employer
Confidential
Location
Halesowen
Salary
18000.00 - 18000.00 GBP Annual
Closing date
9 Nov 2021

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Halesowen

Part time - permanent role

Shift times cover either 16:30pm - 23:30pm (Average 32.5 hours) or (8.5 hours): Saturday & Sunday 7am -23.30

Our client operates 365 days per year, so there is a requirement to work on weekends and Bank Holidays on a rota basis.

Up to GBP8.91ph + depending on skills and experience + excellent benefits including:

Pension - contribution matched up to 5%, Life Assurance (2 x basic salary), Free Headspace membership, Eye Test Vouchers, Access to Employee Assistance Programme, Access to training and professional qualifications.

Our Client is looking for a number of Claims Advisors, who have a real passion to develop within a company. Experience is not necessary as full training is given. The role of the Claims advisor will be to respond to inbound calls from home emergency insurance customers, supporting the customer through the journey of their claim from initial notification to resolution which creates the potential to have a wide and varied role with opportunities for progression. Within the department, there is an emphasis on proactive claims management skills, excellent Customer Service and the requirement to be able to handle claims across many schemes and Clients.

The Role

Respond to inbound calls from home emergency insurance customers
You will be extremely customer-focused and can think on your feet, being comfortable working to targets and KPIs in a friendly and professional call centre environment
Supporting the customer through the journey of their claim from initial notification to resolution
You will be responsible for validating the policy-holder, diagnosing the issue and deploying the most appropriate trade contractor, keeping the customer informed throughout.
You will also take excess policy payments, arrange boiler services and negotiate with contractors.

Required Skills

- Previous experience in a customer service role.

- Keeping up to date with regulatory changes

- The ability to confidently liaise with other parties.

- Work independently, as well as a part of a team when necessary.

- Good listener with effective communication skills

- Understanding and reassuring telephone manner

- Attention to detail

- Disciplined and focused to give 100% to every call

- Reliable and motivated

- Ability to learn multiple systems and processes

- Ability to problem solve and find the solution quickly and effectively

We are happy to receive applications from people who have worked in hospitality, retail, call centre, all other roles incorporating excellent customer service. You must have an excellent work history and a passion to provide exceptional customer service.

Cordant People are an equal opportunities employer

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