UX Designer

22 Oct 2021
05 Nov 2021
Full Time
Contract Type

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.


"This role is an exciting opportunity to join us and work within our Digital Team within CSG (Customer Service Group). The Digital team at Sky spends every day creating great digital experiences to help customers with their needs and goals. As well as transforming and working with the MySky app and Sky Community, we have bold and transformational plans. As a team of Designers, Product Owners and great Digital Insight and analytics experts - we're shaping the way Sky interacts with its customers." - Senior UX Designer


What you'll do:

  • Support the team in shaping the day-to-day delivery by putting users at the centre of design and ensuring it's in line with wider business strategy.Be an advocate for User-Centred Design and Accessibility throughout the team and across the business.Create user journeys, define information architectures, build personas, user stories and storyboard, create wireframes and prototypes for testing, and conduct benchmarking, competitor analysis and user research.Effectively and efficiently own your business area whilst driving and advocating for innovative, effective and creative solutions.Demonstrate a knowledge and desire to investigate, innovate and develop emerging design, UX, research and technology trends.

What you'll bring:

  • Experience with a specific focus on information architecture and design for digital platforms in similar large organisation or leading digital agency.
  • Solid understanding of user-centred design and accessibility principles, standards, best practices and methodologies.Ability to run different types of user research, including card sorting, usability testing (both moderated and unmoderated), interviews.
  • Experience running or moderating workshops.
  • Experience working within an agile delivery environment, and in a highly collaborative manner with multiple delivery skill sets.Desirable but not required experience in Service Design and creation of Service Blueprints.

Customer Service GroupIn our Customer Service Group Team, we aim to offer the best customer service through our amazing people. Whether you're a frontline colleague speaking to a customer, or one of brilliant support people, you'll have the passion for creating great experiences for our people and our customers. We help connect our customers to the products and entertainment that they love, and as part of our fast-paced team, no two days are the same.

The Rewards:There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

  • Sky Q, for the TV you love all in one placeA generous pension packagePrivate healthcareDiscounted mobile and broadbandAccess a wide range of exclusive Sky VIP rewards and experiences

Where you'll work:Hybrid working, but must be abkle to travel to Leeds office 2/3 days per weekLeeds:Our spacious tech hub is under a mile away from Leeds train station, with free water taxis available from Granary Wharf. There's also plenty of parking in the surrounding streets and at the nearby CitiPark.


You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.


Inclusion:We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.


At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.


And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.



Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.


To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.


Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.



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