Service Charge Officer

Hale Village and remote working
£17700 - £17700 Per Annum
22 Oct 2021
04 Nov 2021
Part Time
Contract Type

Service Charge Officer

We are looking for a highly motivated, customer focused, solution orientated Service Charge Officer to work on the delivery of service charges.

Our client provides innovative and responsive housing, care and support services that promote choice and independence for people with a variety of needs including people with learning disabilities, autism, older people, young people and people with mental health support needs across North and East London.

Role: Service Charge Officer

Location: Hale Village and remote working

Salary: £17,700 per annum

Contract: Fixed Part Time – 22.5 hours per week

Closing date: 23:59pm on 4th November 2021

Interviews: week commencing the 8th November 2021

About the role:

As Service Charge Officer you will be working within the Income and Service Charge team, supporting the business on all phases of annual service charge process, ensuring that project deliverables are completed on time and the quality of outcomes is good.

This role includes supporting on the setting and delivery of service charges. You will support the Income and Service Charge Manager in ensuring all activities are legislatively compliant. This is a proactive and exciting role that will showcase your service charge expertise to support an improvement budgeting and reconciliation.

About you:

You will need to demonstrate excellent interpersonal skills, be able to work well under pressure, show attention to detail and be able to prioritise your work. Communicate clearly in both written and verbally to a range of stakeholders.

If you are competent in all areas of service charge administration, able to work independently within a busy team and are keen to make a difference to for our customers, we would like to hear from you!

You will need to have proven experience of delivering a service charge function, including:


  • charging for services and analysing costs and spend
  • preparing and checking service charge or other complex statements
  • monitoring costs/spend against budgets set


You will be working for a forward thinking organisation, committed to providing the best support possible to vulnerable people therefore you will be provided with comprehensive training and will be supported every step of the way to develop your career.


As well as knowing what you do makes a difference to people’s lives every day, you will also receive a great benefits package:


  • Flexible working hours that will give you the work life balance that is right for you
  • Up to 25 days annual leave plus bank holidays (pro rata for part time)
  • Computing Scheme
  • Credit Union Scheme
  • Cycle-to-Work Scheme
  • Death in Service Benefit
  • Health Assured – Employee Assistance Programme
  • Blue Light Card
  • Eye care Vouchers
  • Flu Jab Reimbursement
  • Long Service Awards
  • Pension Scheme
  • Purchase Additional Annual Leave
  • Refer-a-Friend Scheme
  • Retirements
  • Loans (including season tickets and parking permit loans)


Our client is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services for successful candidates. This will be fully subsidised.

We very much welcome previous experience working as: Rents & Service Charge Officer, Rent Recovery Officer, Income and Service Charge Officer, Service Charge Collection Officer, Service Charge Accountant, Leasehold Services Officer, Tenant Liaison, Housing Officer, etc.

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