Aftermarket Services Manager

22 Oct 2021
06 Nov 2021
Full Time
Contract Type
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

The Aftermarket Service Manager role is responsible for both ensuring the successful ramp up and the transfer into a business as usual of a new repair service provider in the UK.

This a key role within the end-to-end supply chain with the successful candidate required to engage with the service providers in the reverse supply chain. In addition to building strong relationships to the UK market, the successful candidate in this role will also be required to work in collaboration with internal Supply Chain and planning teams, along with information technology suppliers to ensure a seamless data flow.

A key element of this role is to establish standards within a new business by learning by experience and improving processes accordingly. Important output from this role will include senior stakeholder reporting on performance and quality.

What you'll do:

Project work:

* Integrate a new repair service provider into the Sky supplier landscape and its processes.
* Ramp up the repair service operations to full scale.
* Continuous improvement of the processes and application of an agile approach to implement learnings "on the fly".
* Implementation of an effective forecasting and spare part management process.
* Track supplier performance to support ramp up of repair business in other markets.


* Regular onsite management to steer operations on the shop floor.
* Controlling of performance and quality of the supplier and communication to management.
* Moderator between the external parties in the supply chain.
* Business owner of Sky Information Systems interfaces to supplier.
* Business responsibility for availability of monthly forecasts and spare part management.
* Prepare regular management reviews with the supplier and Sky.

What you'll bring:

* Experience with working within a fast-paced supply chain environment / reverse supply chain experience. A proven track record within a repair service provider focused role (customer or supplier) is highly desirable.
* Degree qualified or similar: Logistics/supply chain/engineer qualification is essential.
* Strong networker with the ability to communicate and influence at all levels within the business.
* Excellent communication skills with an analytical mind with experience in senior stakeholder reporting with high proficiency levels in the Microsoft Office suite.
* Experience in operations & shop floor management.
* History of working independently in a remote environment.

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

* Sky Q, for the TV you love all in one place
* A generous pension package
* Private healthcare
* Discounted mobile and broadband
* Access a wide range of exclusive Sky VIP rewards and experiences

Where you'll work:


Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.


We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

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