Part Time Cruise Advisor

24 Oct 2021
26 Oct 2021
Part Time
Contract Type

As a market leader in the cruise industry, Carnival operate spectacular ships all over the world. Develop your future with a world-leading cruise company that includes the prestigious P&O Cruises and Cunard Line brands

We are recruiting for a number of vacancies in our Contact Centre and have opportunities for you to join us as a Personal Cruise Advisor or Partnership Helpdesk Advisor on a Part Time basis. You will need to be available to work a minimum of 22.5 hours per week split over our Contact Centre Opening hours (Monday to Saturday 8:30-18:30). To ensure you are trained to a high standard, we require you to attend the 4 week training programme full time which is Monday to Friday 9:00 - 17:30. We can discuss more details of working hours at the interview.

In these vital roles you will have the opportunity to be part of a fantastic team and help create unforgettable holiday happiness for all of our guests and be an advocate for our brands, ensuring that we are easy for our Travel Agent partners to do business with.

We have big plans for the future and with new ships on the horizon, there has never been a more exciting time to join us.

The Role(s)

In the Personal Cruise Advisor role you will spend most of your time talking to our guests, providing an extraordinary level of customer service, promoting our brands and helping people to book their perfect cruise, as well as those little extras to make the holiday really special.

If successful in the Partnership Helpdesk Advisor role you would be focused on providing expert sales and system support to Travel Agents when all self-service options have been exhausted, resolving a range of product, process and sales queries at the first point of contact and building great relationships with our partners.
If you love talking about holidays and have a flair for sales and customer service then either of these roles could be the one for you.

About You

We are looking for people who want to become a cruise expert and develop their career in this field, are passionate about travel, get a buzz from selling and love to help their customers with all kinds of enquiries. You'll need to work closely with your colleagues and build relationships to help you solve problems and be really comfortable with technology and working in an exciting fast paced environment.

This role is a part time, permanent position, and you'll be based part time in our beautiful, welcoming office in the heart of Southampton (and you'll get plenty of discounts with local businesses!) which is conveniently located close to transport links to Winchester, Portsmouth and Bournemouth. You will be working from home on the days you are not in the office, which offers great flexibility.

You are sure to be working with a great team of likeminded individuals, who share a desire to support and deliver exceptional customer service to our Guests.
We'll pay you a competitive salary and you'll be eligible for HUGE discounts on our holidays so that you can experience the inspirational brands you'll be selling and talking about every day.

You can access the full job descriptions via the apply link

These roles have been levelled at a CUK13

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