Customer Services Advisor - Full time & part time opportunities

19953.00 - 19953.00 GBP Annual + Circa GBP19,953.36 per annum, pro rata + up to
25 Oct 2021
22 Nov 2021
Part Time
Contract Type
If you are passionate about providing a great customer service and enjoy building relationships and getting to know people, you belong at Bromford.

As a customer services advisor you will genuinely care about people - a friendly and approachable person who prefers working together to solve problems rather than telling people what to do. You'll need to be hardworking, resilient and be confident enough to make decisions and take action should the need arise.

The contact team are responsible for handling a wide variety of calls and digital contacts; emergency problems in the home, repairs, benefit and rent queries and general information queries. You'll be managing a heavy volume of calls with some difficult conversations, so you'll need to have open and honest conversations with customers to help them maintain a successful tenancy. You'll be expected to make clear and concise notes onto our systems whilst liaising with your team and internal colleagues to gather information and find solutions for customers. You need to take responsibility for each call whilst ensuring the best customer experience possible and working within agreed timescales to ensure we offer an efficient service.

You'll play a vital role in helping us provide safe, secure and warm housing to over 100,000 people. But working with us is about so much more than putting a roof over someone's head, it's about building trust, building relationships and enabling all kinds of people achieve more, chase their ambitions and build a brighter future for themselves.

We have a variety of opportunities available, please see details below. You'll work between 8am - 6pm on a rota basis, Monday to Friday. This is a phone-based role with a combination of home and office working from our Wolverhampton office, WV10 6AU.

6, 10 and 12 month fixed term contracts - 37.5 hours per week
Permanent - 20 hours per week (working 4 hours per day between 10:30am - 3pm)
What do you need?

Previous contact centre experience is beneficial, however not essential
A can-do attitude and a real desire to help our customers
Strong IT skills are essential
A good eye for detail and good numerical skills
Resilience. Things rarely stand still at Bromford so you need to be someone who embraces change and can bounce back after dealing with challenging conversations
Ability to work in a fast-paced, ever-changing environment - flexibility is essential.If you have previous experience as a customer service advisor, call centre advisor, customer support advisor, customer telephone advisor, or something else similar, it would be great to hear from you.

Closing date for applications is Thursday 28 October with interviews taking place Tuesday 9 and Wednesday 10 November 2021.

A place to be you!

Being able to express yourself at work helps you connect with people and gives you the freedom to perform better at your job. We believe diversity helps drive success, so we want to build a culture where all our differences are celebrated. Everybody should feel that they belong and are able to bring their true, authentic selves to work. We want an organisation that reflects the communities and the people that we serve and if we can achieve this, we know that we will create an environment where everyone is included and can thrive.

If this sounds like you, you'll feel right at home here. At Bromford we give both customers and colleagues the opportunity to realise their potential. In our team you'll do incredible work and be rewarded for doing so. Not just in the smiling faces of the thriving communities that you help build, but in the trust, support, training, success and friendship you'll find in our team.

If you can be bold, be honest, be you and be brilliant??? you belong at Bromford. Apply now.

Bromford Housing Group is committed to recruiting with care and safeguarding employees and customers, as a result we will carry out pre-employment checks. The nature of these checks will vary according to the role applied for, and may include details of current/previous employment, unspent criminal convictions, education and proof of relevant qualifications. We will also be asking for references for everyone who is offered employment with us which must cover the last two years. In addition to this, all employees will be asked for evidence of their right to live and work in the UK - further information is available on the .

We do not require recruitment agency support at this time - all speculative CV's will be treated as a direct application

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