International Administrator

Recruiter
Next
Location
Leicester, Leicestershire
Salary
8.91 p/h
Posted
02 Nov 2021
Closes
02 Dec 2021
Contract Type
Contract

About the team:

You’ll be a part of the International Administration Team working on customer emails and administrative duties that relate to all aspects of their orders, delivery and returns.

You will:

· Deal with customer emails using the relevant internal and external systems.
· Liaise with customers and external 3rd parties by phone on occasion and email to gather information and data to successfully resolve customer queries and provide exceptional service.
· Create and maintain accurate records whilst recording queries, resolutions and actions.
· Perform a variety of work types and additional administrative duties.
· Work to targets and keep up to date on working reports and correspondence.
· Use departmental information and available resources to provide up to date information to customers, 3rd parties and managers.


Shifts :

Shift 1 : Friday & Monday 3pm - 10pm, Saturday & Sunday 9am - 2pm (24 Hours per week)
Shift 2: Tuesday to Friday 3pm - 10pm, Saturday 2pm - 9pm (35 Hours per week)
Shift 3 : Monday to Friday 3pm -10pm ( 35 Hours per week )
Shift 4 : Monday to Wednesday 3pm -10pm & Friday 3 - 10pm ( 28 Hours per week)
Shift 5 : Friday & Monday 3pm -10pm & Saturday & Sunday 5 - 2pm ( 28 Hours per week)
 

Please note all shifts are limited and on a first come first serve basis.
All shifts are working onsite at our Enderby contact centre.

Criteria

About You:

· Have previous experience in customer service and administration.
· Recognise what ‘Great Customer Service’ is.
· Have a good understanding of Microsoft packages including Word & Excel/Google applications and be able to use a pc in a confident way.
· Excellent communication skills, clear and confident in both written and verbal formats.
· Self-motivated and have excellent attention to detail.
· Make considered decisions using information available and sound judgement.

Terms and Conditions:

All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role within the last 6 months.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship

 

Benefits

  • Bonus Scheme
  • Pension Scheme
  • ShareSave Scheme
  • Life Assurance
  • Staff Discount
  • On-site Nursery

About Next

You know Next, but did you know we’re a FTSE-100 retail company employing over 43,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 540 stores, plus the Next Online and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global!

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