Call Centre Agent - part time

19050.00 - 19050.00 GBP Annual + pro rata
10 Nov 2021
07 Dec 2021
Part Time
Contract Type
This is a part time post, of 21.25 hours per week paying GBP19,050 pro rata, based on a 37.5-hour week.

The Camping and Caravanning Club is a not-for-profit organisation, which means that every penny spent with us is invested back into improving facilities and services for our members.
Our members are passionate about camping, caravanning and motorhoming and we strive to exceed their expectations during every interaction we have with them.

With over 750,00 members, and around 800 employees, we're definitely not a small operation; although our culture still retains a friendly, 'family' feel.

Main duties and responsibilities will be:

* Manage all calls in a friendly, efficient, and professional manner whilst providing accurate information and assistance to members and non-members alike.

* To process all member and non-member bookings via the Club's booking system for Club Sites and Camping in the Forest.

* All calls to be managed within current KPI's, which are continuously monitored.

* To undertake outbound calling, either for retention purposes or site booking/cancellations as requested by the Service Centre Management Team

* To effectively communicate the benefits of membership, and to promote these to non-members with a view to increasing the Club's membership.

* To accurately record all member details on our membership database and CRM system.

* To action requested updates to records held on the membership database, including change of address, payment method and personal circumstances.

* Accurately process renewal requests received and process payments via the membership database.

* To support our network of UK Sites, voluntary members as well as other departments within HQ.

We're looking for the following in applications:

* Experience of working within a busy customer environment or team

* Competent with Microsoft packages

* Previous experience of using a booking system or CRM application is desirable

* Excellent standard of verbal and written communication is essential

* Comfortable working to realistic KPI's and measurements

This post will require you to work 09:30 - 13:45 Monday-Friday and a minimum of 1 in 4 Saturdays, from 9am-1pm, for which overtime will be paid.

The Camping and Caravanning Club is a fantastic place to work, with a supportive and dedicated team.

Due to the high volume of applications normally received unfortunately it is not possible for the Club to communicate back with each applicant so please note that if you do not hear from the Club within 2 weeks of sending your application you should assume that unfortunately you have not been successful on this occasion. Candidates selected for interview will normally be contacted by telephone and email.

The Camping and Caravanning Club actively promotes equality, diversity and inclusion. We match the needs of the Club with skills and experience of candidates, irrespective of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation

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