Insight Manager - Part Time

Location
E14 4PU, London (Greater)
Salary
Between £50,000 and £60,000 to be pro-rated
Posted
15 Nov 2021
Closes
29 Nov 2021
Hours
Part Time
Contract Type
Temporary

We have two questions for you.

 

1.Are you proud of where you work? Because 93 per cent of Nest staff are.

 

2.Do you think your current or previous organisation cares about its people? Because 95 per cent of Nest staff do.

We are proud of the work that Nest does, and the role we play, and we are looking for someone exceptional to come and join us in a job share role.

Nest is the National Employment Savings Trust. It was set up by the government to give every worker in the UK somewhere to save for retirement. We’ve since grown to become one of the UK’s largest schemes

To best serve our diverse customer base, it’s important that Nest has an equally diverse workforce and promotes an inclusive culture. This is in line with the organisation’s values and ensures that Nest is a corporation fit for the future.

 

Your new team

Nest is on a path to use its data to drive decision making, and we’re just at the beginning of the journey.  The new Data & Analytics directorate is leading how we do it, working across the organisation.  We work closely with our current outsource customer experience provider to deliver what the organisation needs right now, and we’re also part of the team that is working with the new supplier on designing the future.

The directorate includes:

  • Business Intelligence – getting our data and analysis out to the organisation through a new business intelligence hub. 
  • Data management – planning and executing a strategy for managing our data as an enterprise, not in silos
  • Insight partnering – working with our new outsourced customer experience provider to make sure the right data & insight flows between the organisations from 2023
  • Data strategy – working on Nest’s data literacy, data governance, and a strategy for how we can all collaborate to make our data a really useful shared asset for Nest

If you love data, and you’d like to help us on this journey, you’re our people.  Come and join us!

 

Your new role

The insight business partner is a critical role between Nest and our new outsourced customer experience partner.  We’re redesigning all our customer journeys and touchpoints (website, satisfaction surveys, measurement framework, call centre, data hub, etc), and we’re building a new customer strategy – we’re putting our customer at the heart of it all. 

We’ve got a lot of research, data and analysis, and we need someone to tell the story of our customers and what they need, and make sure that story is front and centre of strategy and design. 

As with any insight person, you’ll wear many ‘subject matter expert’ hats and you’ll jump in wearing the right hat when you see the need:  dot-joiner, strategist, researcher, organiser, data geek, influencer, segmenter, marketer, storyteller, and most of all, an empathiser with audiences.

This role will directly help Nest to navigate complex decisions about the future of the pension scheme, and put our audiences at the heart of our service. 

 

What you’ll need to succeed

You will proactively influence, lead and motivate all stakeholders to ensure customer insight and our data is the start point for all design and customer strategy as well as act as a critical friend to senior colleagues, offering expert, strategic advice.  

This role sits at the heart of NEST, helping the organisation to navigate a complex, time-pressured and very visible service design programme. The role offers a unique opportunity to shape the future of an organisation facing unprecedented challenges and will be stimulating and rewarding for the right candidate.

 

What you’ll get in return

This is a 3-days/week FTC until June 2023 with a salary from £50- £60,000 plus benefits (which will be prorated).  The role is offered as a job share, overlapping for one day per week with the person who is already in role.

Everyone wants a good work-life balance and you will be working with a truly flexible employer, fully embracing a working from home culture and flexible working hours.

You will have your birthday and Christmas Eve as an additional bonus to the already fantastic holiday allowance and of course…a generous pension contribution.

 

What you need to do now

Please complete your application on our website.  Please note that you must attach a Cover Letter explaining why you would be a good match for this role.

Please note that due to a high volume of applicants we will only be able to contact successful applicants.

Application closing date is 29 November 2021.

 

Nest is an equal opportunity employer. We encourage applicants from all the nine protected characteristics.

As a Disability Confident Committed employer, we guarantee to interview disabled applicants who meet the minimum criteria for the vacancy.

Please note that we can onboard and work remotely successfully during this period at Nest.

Please note that this is a London based role.

 

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