Sales Assistant

17 Nov 2021
09 Dec 2021
Part Time
Contract Type
A Bit About Us:

At AO, we want to make sure our customers are happy. When they have a smile on their face, we know we've done a good job. It's at the heart of everything we do, and it's why our logo is always smiling.

When it comes to appliances and electricals, we've got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we've got those too).

We're passionate, relentless, and full of beans, determined to make a difference and change the world for the better. From massive changes to tiny tweaks - making a difference is what keeps us driven. It started at a pub in Bolton with a GBP1 bet and a belief that things could be done better!

More About the Sales Assistant Role:

At AO we are passionate about delivering an excellent customer experience and this starts with you. You will be the face of AO to ensure a remarkable in-store experience for everyone that steps foot into our exciting new stores.

You will be a key component in ensuring our customers have the best possible journey by being welcoming, approachable, and knowledgeable about the products we sell.

The hours for the role are 8-12 hours per week on a rota between 8am - 8pm Monday to Friday and 8am - 8pm Saturday, Sunday, store training hours.

Customer Experience is at the heart of everything we do and the foundation of our success lies on keeping it the best it can be.

You will be trained as an expert in our product range to be best placed in delivering knowledge and advice on everything from Cookers to Laptops, plus Kettles and Toasters to Vacuum Cleaners. You will also be trained in something that's important to all AO'ers, wherever they work??? treating every customer like your Gran!

Here's What You Can Expect To Be Doing As Our Sales Assistant:

Store preparation and opening including price changes float set up and product set up

End of day in our stores, tilling up, sending daily feedback, and closing the store

Welcoming customers and delivering a world-class experience

Supporting the customer with product and technical advice and selling sales & Insurance products

Ensuring the store is clean and tidy, the displays are visually pleasing, and stock is replenished

Actioning planogram changes and window display changes

Working with the delivery team to check off deliveries

Processing payments at till point

Selling products and services to our customers

Selling and informing the customer of the ao care plan we offer

Overseeing the running of the store in the absents of the leadership team

Adopting a target driven attitude to ensure you exceed and excel your KPI's

Demonstrate a positive, determined, and driven mindset and attitude to succeed

Ability to demonstrate a resilient and tenacious attitude to working under pressure in a fast-paced challenging role

As part of this role, lone working is to be expected, also the management of your own time and workload

A Few Things About Our Sales Assistant:

You'll have a passion for customer service - ideally, you're already experienced in Retail and have been a key holder but that isn't the be-all and end-all!

You will be interested in electricals and eager to learn more - we will ensure that you get great training so you can help our customers as much as possible

Be exceptional in the moments that matter??? Customers will always remember how you made them feel

You'll bring positive energy into the store each day to ensure we have the happiest customers.

You should be confident to deal with a range of queries and hold excellent communication skills

Represent and protect our culture and values demonstrating these throughout

Why Choose AO:

Our people are our superpower, and that's no accident. We're looking for everyday heroes who want to learn and help other people achieve. Those glass-half-full-types who have an appetite for a better tomorrow.

With AO, the sky's the limit. We'll support you to be the best version of yourself and always drive your career forward. We keep things simple. We say things like "treat every customer like they're your gran" and "make decisions your mum would be proud of" because we're personal and act with integrity - every day in every action.

Great People Deserve Great Things:

We've designed our benefits to cover everything from big moments to little helps. As well all as the essentials, like pensions and holidays, we've got our own "AO Perks" to help you with the little things that matter.

To see all our benefits and perks, visit our AO Benefits page.

25 days holiday (Excluding Bank Holidays)

At least 5% contribution pension scheme*

Dedicated wellness initiatives that support your wellbeing, ranging from our 24hr employee assistance programme to a subsidised gym membership.

Click 'Apply' now to join our family and find out more about the Sales Assistant role

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