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Customer Service Advisor - Part Time

Employer
Confidential
Location
Staffordshire
Salary
Competitive
Closing date
3 Dec 2021

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Who we are looking for
A part time Customer Service Advisor who will go above and beyond customers' expectations to deliver an exceptional level of service.
Due to the growth of our Customer Services Team we have an exciting part-time opportunity for a Customer Service Advisor to join our team.
We welcome applications from Students, Graduates as well as those looking to gain invaluable customer exposure and experience to further enhance their skillset.
Our part-time role requires you to work a minimum of 16 hours a week. You will need full flexibility to work any 8 hour shift on a Saturday between 7am and 11pm and availability to work two other 4-hour evening shifts during the week. In return, we offer full training, a competitive salary, career progression, a generous bonus scheme and a wide range of other benefits.
Preferred skills and experience
* Excellent communication skills.
* Passion for delivering exceptional customer service.
* Willingness to learn.
* Attention to detail.
* Ability to multi-task.
* Effective problem solver.
* Competent computer, literacy and numeracy skills.
* Adaptability.
Main Responsibilities
* Assisting our global customers with their queries via email, telephone and Live Chat.
* Using internal tools to assist and take ownership of customer enquiries.
* Looking to resolve customer complaints.
* Liaising with internal departments.
* Escalating queries where necessary.
* Investigating issues thoroughly.
* Promoting safer gambling.
* Maintaining awareness of policies, procedures and licensing requirements.
To apply send a copy of your CV with covering letter quoting the position reference CSPT1121CVL or click on the link to apply.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found on the bet365careers website

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