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Part Time Customer Support Advisor - Hybrid

Employer
Confidential
Location
United Kingdom
Salary
9880.00 - 10140.00 GBP Annual
Closing date
16 Dec 2021

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Part Time Customer Service Advisor - Hybrid working - 20 Hours

Company and Position
Our client, a market leader in the world of insurance, are looking for experienced customer service advisors to join their team due to company growth. Every day, you will be advising our customers on the products and services we offer over the phone. You will either be helping them decide on the best options to suit their needs, or you will be problem solving when they need help with their accounts. All calls are inbound, so you won't have to make any unexpected outbound calls at all! Your days will be filled with helping our friendly customers who turn to you for you expect knowledge. (Don't worry, becoming an expert takes time, you will have support all the way up until you reach this stage). If you decide you are ready for more of a challenging role, you can become a part of our specialist team straight away, where you will be tasked with saving our customers at the point of renewal!

Job type: Permanent
Shift Pattern: 20 hours per week. There are 4 different options for you to chose from.

Option 1
Mon: Off
Tue: Off
Wed: Off
Thur: 09.30 - 13.00
Fri: 09.30 - 14.30
Sat: 09.00 - 17.00
Sun: 09.00 - 13.00

Option 2
Mon: Off
Tue: Off
Wed: Off
Thur: 09.30 - 14.30
Fri: 09.30 - 13.00
Sat: 09.00 - 17.00
Sun: 09.00 - 13.00

Option 3
Mon: Off
Tue: Off
Wed: 09.30 - 14.30
Thur: 09.30 - 14.30
Fri: 09.30 - 14.30
Sat: 09.30 - 14.30
Sun: Off

Option 4
Mon: Off
Tue: Off
Wed: 09.15 - 14.45
Thur: 09.30 - 14.45
Fri: 09.30 - 14.45
Sat: Off
Sun: 09.00 - 13.00

Option 5
Mon: Off
Tue: 14.30 - 19.00
Wed: 15.00 - 19.00
Thur: 15.00 - 19.00
Fri: Off
Sat: 09.00 - 17.00
Sun: Off

Salary : GBP9,880 to GBP10,140 DOE (GBP18,525 - GBP21'000 FTE)

Office Location: Bexhill - On - Sea

What we have to offer you:

Annual company bonus potential earning of 5% of your base salary
Structured career path with the opportunity to develop and earn up to GBP24,000
25 days holiday and bank holiday equivalent (plus buy and sell up to 5 days) (This will be pro rata for a part time shift pattern)
Pension 1:1 match up to maximum 10%
Well-being programme
Individual and team rewards
Potential to gain an insurance professional qualification via the Senior Financial Customer Service Advisor Apprenticeship Programme during 2021
What we need:

Pride and experience in delivering top quality customer experiences face to face or by phone
People with significant experience in meeting customer expectations and delivering positive commercial outcomes in a sales or service environment
People who thrive in a fast-paced, target driven environment
Self-motivated individuals that take pride in what they do who can demonstrate politeness and problem-solving skills
Excellent influencing and negotiating skills
Excellent verbal and written communication which is engaging and articulate
Ability to overcome customer objections and drive a positive resolution
Computer skills: you'll take inbound calls whilst navigating our in-house softwareAll candidates are subject to strict vetting including credit and DBS checks. You will be required to work full time hours during your 6 week training period. Once completed, you will begin your part time rota.

Click "APPLY" now or call us on (phone number removed)

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