Part Time Customer Service Advisor

18783.00 - 20870.00 GBP Annual
19 Nov 2021
17 Dec 2021
Part Time
Contract Type
Role: - Part-time Administrator/Customer Service Advisor

Hours: 9.30am--2.30pm Monday to Friday
Location: Edinburgh
Salary: GBP18,783 to GBP20,870, depending on experience

We have an exciting opportunity to join a leading financial services organisation, as a part-time Administrator/Customer service advisor. We're currently seeking a number of Customer Service Advisors to join our team. This is an excellent opportunity for someone with the right experience looking for a good home/work life balance, to join one of the fastest growing areas of the business!

We are looking for candidates who are available to work Monday to Friday between 9:30am - 2:30pm (open to discussion) due to customer demand.

Job Description
Performs standard administrative data processing tasks (e.g. requisitions, time and expense recording, etc. leadership).
Carries out simple procedural tasks to support management of external client relationships.
Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.
Carries out various prescribed customer service activities and handles non-standard or more complex customer cases and enquiries using existing procedures.
Supports development of personal capabilities by pursuing existing formal and informal training opportunities.
Receives and screens customers, callers and other sources of communications, answers routine questions, provides information or routes requests elsewhere as appropriate; acts on behalf of the principal by contacting internal and external sources to convey requests, provide instructions or acquire information.
Accomplishes work objectives by determining own work schedule, coordinating with support services and assigning short-term tasks to others if necessary.
So what can we offer you in return?

Whatever your aspiration, you can expect excellent benefits, personal development and a career that's enriching and full of opportunity.

You'll also receive a package that includes:
A competitive salary ranging from GBP18,783 to GBP20,870, depending on experience
A Discretionary bonus
A Cash sum of 4% which you can exchange for a variety of benefits or simply take the cash
Private Medical Insurance
Pension contributions
Share plans
22 days holiday plus bank holidays

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