Infrastructure Technician Digital Learning Consultant

23 Nov 2021
02 Dec 2021
Full Time
Contract Type

Infrastructure Technician Digital Learning Consultant
Home Based

You will be responsible for coaching and mentoring a group of learners working towards the successful and timely achievement of their apprenticeship programme.

Skills and Experiences:
Have an organised approach with the ability to handle a large caseload of learners.
Strong written skills are essential due to the data recording/written feedback element of the role.
You also need to have the ability to motivate learners as well as work to strict deadlines.
A key part of the role is to provide learners with feedback and support on IT Support concepts. It is therefore important that you have:
Recent industry experience working in an IT support environment
- Installing, configuring, deploying, managing and troubleshooting such as
- Windows and Linux clients and Servers
- Working with Cloud platforms such as Azure, AWS and Office 365
- Excellent Networking and Operating Systems Skills
- Proficiency in basic Hardware setup and configuration
Excellent communication and coaching skills
Self-motivated with a customer centric focus
Ability to diagnose learner needs and adapt to their requirements in a remote environment
Guide and influence issue resolution
Strong planning and organising skills
Ability to solve problems using experience and knowledge to overcome barriers
Effective use of remote intervention
Skilled in delivering motivational, balanced and constructive feedback
Attention to detail with strong administrative skills
Able to manage own time and prioritise appropriately

What we can give you:
Access to free QA training courses to continue your personal development
Time off to support the charities you love
Access to innovative delivery methods, and exciting course material
Chance to work with like-minded educational enthusiasts; able to share and learn delivery best practice and industry leading knowledge
Receive specialist coaching and support from your education leaders

A little more about QA:
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations
Apply now - here's how! Simply hit the apply button. But if you want to know more or have any questions please email
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.

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