Part Time Customer Service Advisor/Administrator

Pertemps Scotland
18500.00 - 24000.00 GBP Annual
23 Nov 2021
01 Dec 2021
Part Time
Contract Type
Role: - Part-time Administrator/Customer Service Advisor

Location: Edinburgh

Salary: GBP18,783 to GBP20,870, depending on experience

We have an exciting opportunity to join a leading financial services organisation, as a part-time Administrator/Customer service advisor. We're currently seeking a number of Customer Service Advisors to join our team.

We are looking for candidates who are available to work Monday to Friday between 9:30am - 2:30pm (open to discussion) due to customer demand.

Job Description
  • Performs standard administrative data processing tasks (e.g. requisitions, time and expense recording, etc. leadership).
  • Carries out simple procedural tasks to support management of external client relationships.
  • Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.
  • Carries out various prescribed customer service activities and handles non-standard or more complex customer cases and enquiries using existing procedures.
  • Supports development of personal capabilities by pursuing existing formal and informal training opportunities.
  • Receives and screens customers, callers and other sources of communications, answers routine questions, provides information or routes requests elsewhere as appropriate; acts on behalf of the principal by contacting internal and external sources to convey requests, provide instructions or acquire information.
  • Accomplishes work objectives by determining own work schedule, coordinating with support services and assigning short-term tasks to others if necessary.

So what can we offer you in return?

Whatever your aspiration, you can expect excellent benefits, personal development and a career that's enriching and full of opportunity.
You'll also receive a package that includes:
  • A competitive salary ranging from GBP18,783 to GBP20,870, depending on experience
  • A Discretionary bonus
  • A Cash sum of 4% which you can exchange for a variety of benefits or simply take the cash
  • Private Medical Insurance
  • Pension contributions
  • Share plans
  • 22 days holiday plus bank holidays

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