Permanent Full Time and Part Time Customer Service Advisors

Pertemps are currently recruiting for full time and part time permanent positions for one of our prestigious banking clients in Edinburgh City Centre.

Roles available:

1. Part-time Administrator/Customer Service Advisor (blended role) - 9.30am--2.30pm Monday to Friday (hours open to discussion at interview stage
2. Full time Customer Service Advisor - 08:00-18:00 shift rotational basis

Location: Edinburgh City Centre

Training: 6 -10 week training period in the office then flex working patterns

Salary: GBP18,783 to GBP24,000 pro rata (depending on experience) min hourly rate GBP10.33 bottom of the scale.

Start dates: various ongoing, discussed on interview

Job Description

• Performs standard administrative data processing tasks (e.g. requisitions, time and expense recording, etc. leadership).
• Carries out simple procedural tasks to support management of external client relationships.
• Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.
• Carries out various prescribed customer service activities and handles non-standard or more complex customer cases and enquiries using existing procedures.
• Supports development of personal capabilities by pursuing existing formal and informal training opportunities.
• Receives and screens customers, callers and other sources of communications, answers routine questions, provides information or routes requests elsewhere as appropriate; acts on behalf of the principal by contacting internal and external sources to convey requests, provide instructions or acquire information.
• Accomplishes work objectives by determining own work schedule, coordinating with support services and assigning short-term tasks to others if necessary.

So what can we offer you in return?
Whatever your aspiration, you can expect excellent benefits, personal development and a career that's enriching and full of opportunity.You'll also receive a package that includes:

• A competitive salary
• A Discretionary bonus
• A Cash sum of 4% which you can exchange for a variety of benefits or simply take the cash
• Private Medical Insurance
• Pension contributions
• Share plans
• 22 days holiday plus bank holidays

Please apply with your most up-to-date CV alternatively send your CV directly to