Closing date for applications:        6th December 2021 
Interviews to be held on:                15th December 2021

           ***PREVIOUS APPLICANTS NEED NOT APPLY***

Are you an enthusiastic, hard working person with an excellent work ethic who works hard to achieve results and give the highest level of customer satisfaction? Then this could be the perfect role for you!

An exciting new team has been created within our busy and vibrant Income Collection Department. The Homeowners Team will be responsible for providing excellent customer service, minimising arrears and maximising income collection for rent and service charges from our Shared Owners, Leaseholders, Intermediate and Private Rented Residents. 

In this role you will be responsible for managing a portfolio of properties, proactively recovering arrears owed by telephone, but also via all other forms of communication available. You will continue to work with our homeowners customers providing advice and support in order to avoid legal action for the recovery of debt.

At L&Q we are focussed on delivering excellent customer service to our residents and need candidates who are highly motivated, target driven who strive to meet and exceed KPI’s with a great ability to prioritise and manage your own time and dynamic with excellent telephone skills. The ideal person would be used to working to targets and KPIs and have the energy and enthusiasm to deliver a consistently high level of performance and customer service.

Ideally, we are looking for candidates that have experience of working within an income collection role, preferably within the Homeowner sector, supported by strong communication skills, good IT knowledge, proven analytical ability and a desire to provide great customer service.   

If you have a positive mindset, want to be involved in an exciting team that rise to challenges and be able to make a real difference……we want to hear from you.  

Working & Operational Hours 

35 Hours per Week Mon - Fri between 8am – 8pm 

May be required to work occasional Saturday mornings between 9am – 1pm on a rota basis

Please note due to a high number of applications we will be unable to reschedule the advertised interview date. However if the panel do not recruit on the day and you meet the shortlist we will arrange to interview you at a later date.

Early applications are encouraged as we are experiencing a high volume of applicants for all posts, we will review numbers of applicants on a daily basis and once we have received sufficient forms we reserve the right to close the advertisement. As soon as the advert is closed, no further applications will be accepted.
 

If you are interested in this role and have the experience required, then apply without delay!

COVID 19: The safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We are introducing extra precautions in line with UK Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Secure requirements. This will include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage.

Our Commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme,  an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen. 

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.