Customer Service Coordinator

24 Nov 2021
24 Dec 2021
Full Time
Contract Type

Customer Service Coordinator
Swindon or Slough (Hybrid working)

As a Customer Service Coordinator you'll act as the first point of contact and provide high quality support to specified clients. Your focus will be to coordinate internal resources to ensure key tasks are delivered in line with required learning outcomes and in accordance with contract terms

Key Responsibilities
Complete tasks or objectives following company policies, procedures or methods to agreed timescales/KPIs/SLA's
Work with internal/external stakeholders and learners to deliver our services/programmes
Timely and successful completion/submission of all required documentation/information in-line with regulations/governance
Deliver high levels of customer service to assist the wider team
Plan and organise own workload and coordination of related activities
Maintain strong relationships with members of the client team
Raise issues that risk project delivery and/or agreed costs and timescales

Skills and Experience
Experience within an office environment or a customer service role dealing with internal or external stakeholders
Working to defined deadlines where high levels of accuracy are required
Experience of using IT systems e.g. Client Relationships Management

A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations.

Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.

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