Maritime Operations Officer - Bangor - Northern Ireland

BT20 5ED, Bangor
24 Nov 2021
01 Dec 2021
Contract Type

About the job Summary

We welcome applications from all communities and we don’t discriminate against any identity. We’re interested to hear from you, regardless of your background.

Are you an efficient communicator who can stay calm and professional in a pressurised environment?

Would you like to join a team that makes a difference with every call?

Can you help us provide a vital service to the public and seafarers when they need it most?

We need dedicated and dynamic people to join us here at the Maritime and Coastguard Agency (MCA) and we'd love to hear from you.

We provide a 24/7 emergency service provision, so you will work within a rotating shift system. This will include working 12 hour shifts and Night working.

Please note this role is based in Bangor - Northern Ireland

Job description

You will play an integral role in coordinating emergency responses to incidents relating to Coastguard missions, gathering and analysing information to inform operational plans and enable delivery. You will also provide essential maritime safety advice to the mariner, coastal users and our partner organisations.

This is a challenging but rewarding role that would requires resilience and working calmly under pressure, sometimes in stressful and emotional situations.

The role holder must be able to competently operate and update all HMCG control room operating systems and communication mediums including 999 and distress and urgency traffic in order to support an effective, efficient, and prompt response to incidents relating to the 6 Coastguard functions. The role holder will also receive training to be competent in Vessel Traffic Management (VTM).


Your duties will include but are not limited to:

• Accurately updating, maintaining, and verifying incident logs, records, databases and plans;
• Ensuring that all operational systems are functioning correctly and escalate faults as required;
• Correctly operating all HMCG Communication and Operational systems within their Rescue Coordination Centre, in accordance with Standard Operating Procedures;
• Maintaining familiarity of all changes and updates to guidance and instructions, relevant to the role;
• Assisting in the efficient management of SAR & Emergency Response by:
- Responding to emergency calls or requests for assistance
- Gathering information
- Contributing to the formulation of incident plans
- Alerting, tasking and supporting SAR units as directed
- Notifying other responders and interested parties as directed
- Providing situational awareness and updates

For a more detailed description please see attached the role profile.

About you

You are resilient, reliable and able to work calmly in a busy operational environment. You can use your initiative and professional judgement to achieve the best outcomes in difficult situations.

You have excellent communication skills, with a professional telephone manner and the ability to listen and question well. You are well-organised, with good administration skills, and strong attention to detail.

You are someone that enjoys working closely with a team, using your skills and knowledge to contribute to achieve common objectives.

We are looking to recruit people who want to develop and grow with us, and in return we can offer a full training programme and ongoing support to enable you to become the very best in Maritime Operations.

Please note this role is subject to health standard requirements as per the attached document.

Additional information

There will be training involved for the first 10-12 months of this role. You will also need to attend training and work shifts in our other sites.

Candidates must not have been dismissed by the MCA (Maritime and Coastguard Agency) within the past 24 months for failure to pass the required training for operational posts within HM Coastguard.

HM Coastguard is part of the uniformed Civil Service. Uniform is provided in accordance with current uniform standards and does not attract any additional benefits.

About Operational Delivery Profession (ODP)

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services’.


Candidates are required to have a minimum of two GCSE passes at grade C in English and mathematics, equivalent qualifications will be accepted.


We'll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Communicating and Influencing
  • Delivering at Pace


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.