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Customer Success Specialist

Employer
QA
Location
Cheltenham
Salary
Negotiable
Closing date
10 Dec 2021

Job Details

Customer Success Specialist

Hybrid working - Cheltenham office and WFH

QA has been a market leader in the technology training arena for many years and right now we are in a period of rapid growth! It's an exciting time to be part of the team as we invest heavily in the development of our delivery capabilities including our platforms, products and our people.

You will be acting as first point of contact and providing high quality
support to specified clients your focus will be to co-ordinate
internal resources to ensure key tasks are delivered in line with
required learning outcomes and in accordance with contract terms.


Your Skills and Experiences:
Ability to build rapport across a range of client
personalities
Experience within a highly client-centric environment,
servicing a wide range of offerings
Strong data analysing skills
Ability to see trends and act upon them
Comfortable working independently in a high pressure
environment whilst maintaining a professional approach
Strong organisational skills with ability to prioritise
effectively
Ability to resolve or offer solutions to straight forward
queries
Breaks problems into manageable pieces and
understands the barriers to overcoming them
Strong team player who enjoys collaborating to jointly
achieve success
Excellent attention to detail and quality, whilst multitasking
effectively
Working to tight deadlines with high levels of
accuracy
Experience of suggesting improvements to business
process
Proficient in using IT systems e.g. Client Relationships
Management
Proficiency in Microsoft Office - competent use of Excel
using vlook up, pivot tables desirable


What we can give you:
Access to free QA training courses to continue your personal development
Time off to support the charities you love
Access to innovative delivery methods, and exciting course material
Chance to work with like-minded educational enthusiasts; able to share and learn delivery best practice and industry leading knowledge
Receive specialist coaching and support from your education leaders


A little more about QA:
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations

Apply now - here's how! Simply hit the apply button. But if you want to know more or have any questions please email

At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true our mission by ensuring that our place can be anyone's place.

Company

Established in 1985, our business has evolved into an all-encompassing organisation with Education at the heart of all we do.

Since the early years, we have diversified our client offering to become the UK’s number one Training provider and added another three award winning strings to our bow in Consulting, Higher Education and Apprenticeships.

We are proud to transform the performance of individuals and businesses through learning. Whether we’re supporting Trainee and Apprenticeship careers, working with our University partners to deliver quality Undergraduate and Masters Degrees, training professionals in cutting edge courses or working with our clients to consult and deliver against their business needs; what drives us to deliver the very best for our clients is underpinned by our values of commitment, service excellence and integrity.

Our teams of learning professionals are amongst the best in the world, each with extensive experience and a proven track record of delivering the skills that transform performance and ensure lasting benefits. And we don’t stop there. Everyone who joins us can take advantage of the training we offer to support their own career development by dedicating two days a year to their own learning.

Education, careers and business’ need to fill skills gaps to compete in an exciting ever-changing world is evolving - and nothing we do can work without a strong, diverse workforce behind us every step of the way. Our culture is our people. We are in a unique position to make a difference to the world of education, and we want you to be a part of our journey.

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