Maritime Operations Officer

25 Nov 2021
12 Dec 2021
Public Sector
Contract Type

About the job Summary

We welcome applications from all communities and we don’t discriminate against any identity. We’re interested to hear from you, regardless of your background.

Are you an efficient communicator who can stay calm and professional in a pressurised environment?

Would you like to join a team that makes a difference with every call?

Can you help us provide a vital service to the public and seafarers when they need it most?

We need dedicated and dynamic people to join us here at the Maritime and Coastguard Agency (MCA) and we'd love to hear from you.

We provide a 24/7 emergency service provision, so you will work within a rotating shift system. This will include working 12 hour shifts and Night working.

Job description

You will play an integral role in coordinating emergency responses to incidents relating to Coastguard missions, gathering and analysing information to inform operational plans and enable delivery. You will also provide essential maritime safety advice to the mariner, coastal users and our partner organisations.

This is a challenging but rewarding role that would requires resilience and working calmly under pressure, sometimes in stressful and emotional situations.

The role holder must be able to competently operate and update all HMCG control room operating systems and communication mediums including 999 and distress and urgency traffic in order to support an effective, efficient, and prompt response to incidents relating to the 6 Coastguard functions. The role holder will also receive training to be competent in Vessel Traffic Management (VTM).


Your duties will include but are not limited to:

• Accurately updating, maintaining, and verifying incident logs, records, databases and plans;
• Ensuring that all operational systems are functioning correctly and escalate faults as required;
• Correctly operating all HMCG Communication and Operational systems within their Rescue Coordination Centre, in accordance with Standard Operating Procedures;
• Maintaining familiarity of all changes and updates to guidance and instructions, relevant to the role;
• Assisting in the efficient management of SAR & Emergency Response by:
- Responding to emergency calls or requests for assistance
- Gathering information
- Contributing to the formulation of incident plans
- Alerting, tasking and supporting SAR units as directed
- Notifying other responders and interested parties as directed
- Providing situational awareness and updates

For a more detailed description please see attached the role profile.

About you

You are resilient, reliable and able to work calmly in a busy operational environment. You can use your initiative and professional judgement to achieve the best outcomes in difficult situations.

You have excellent communication skills, with a professional telephone manner and the ability to listen and question well. You are well-organised, with good administration skills, and strong attention to detail.

You are someone that enjoys working closely with a team, using your skills and knowledge to contribute to achieve common objectives.

We are looking to recruit people who want to develop and grow with us, and in return we can offer a full training programme and ongoing support to enable you to become the very best in Maritime Operations.

Please note this role is subject to health standard requirements as per the attached document.

Additional information

There will be training involved for the first 10-12 months of this role. You will also need to attend training and work shifts in our other sites.

Candidates must not have been dismissed by the MCA (Maritime and Coastguard Agency) within the past 24 months for failure to pass the required training for operational posts within HM Coastguard.

HM Coastguard is part of the uniformed Civil Service. Uniform is provided in accordance with current uniform standards and does not attract any additional benefits.

About Operational Delivery Profession (ODP)

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.


Candidates are required to have a minimum of two GCSE passes at grade C in English and Mathematics, equivalent qualifications will be accepted.


We'll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Communicating and Influencing
  • Delivering at Pace


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Find out what it's like to work at the Maritime and Coastguard Agency


Allowances total £5,000 (Night working - £2,000, Rotating shift - £2,000, Public holidays & weekend working - £1,000).
These are pro-rata for part time.

Things you need to know Security

Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.


Successful candidates will be expected to have a medical.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Ability and Experience.

We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

Please tailor your CV to suit the role. For your Personal Statement, please explain the following:

• Your interest and motivation for applying for this role and wanting to join the agency

Your personal statement will be limited to a maximum of 500 words.

The sift is due to take place between the 13th-15th December 2021.

Interviews/assessments will take place between the 5th-7th January 2022.

This interview could be conducted via a video interview, details of which will be provided to you should you be selected for interview.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

This vacancy is using Success Profiles. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

The selection process will be designed specifically for the role. As a result, your assessment could include:
• an interview and one or more exercises (such as a technical written assessment, type test, or assessments that test your abilities)

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

Please see attached candidate notes for further information about our recruitment process.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section

Further Information

To learn more about applying for a role within the Department for Transport, visit the Application Process page of our Careers website.

Before submitting your application, we encourage you to visit our Things You Need to Know page for further information about applying for a role within the Department for Transport and the Civil Service.

Throughout this job advert there are links to the DfT Careers website, which provides you further information to support your application. Should you be unable to access the information on our website, please email for assistance.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants Job contact : Name :   James Instance Email :   Recruitment team : Email : Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website at Here