Part Time Senior Customer Service Advisor

25 Nov 2021
02 Dec 2021
Part Time
Set hours
Contract Type

At Scottish Widows we're being driven by a clear purpose to Help Britain recover, then prosper - together we can make it possible.

Our Chief Operating Office provides critical services to millions of the Group's Life, Pensions and Investments (LP&I), General Insurance (GI) and Wealth customers. We support their Insurance and Wealth needs, whatever they are.
Delivering outstanding customer service is at the centre of our success and 350 year history...and you could play a meaningful part of this.

The part time hours we have available are either 9:30am - 2:30pm Monday to Friday or 3 full days per week, Training is initially full time in our modern Edinburgh city centre offices and leads to a hybrid role split between home and the office. You'll get the best of both worlds.

With an employee benefits package you can tailor to suit your lifestyle a customer service role in a Lloyds Bank branch brings many rewards...

You can buy extra or sell holidays to suit from your 30 days leave (including bank holidays) - ideal for half terms etc.

You'll also benefit from various share schemes (including free shares) and private medical cover which you can extend to family members. A generous pension contribution starting at 9% (rising to 15%) that comes with life cover of up to 8x salary.

There's a Flex Card giving you up to 15% discount with over 70 well known retailers. And further discounts are available on the weekly food shop, travel and home/garden through PerksAtWork. There's even tax/NI efficient electronic vehicle purchasing schemes paid through your monthly pay!

There's also a number of free health and well-being offerings as well as generous maternity/paternity/adoption leave policies. So you can be sure we're investing in your future alongside our commitment to giving you the encouragement needed to further your career.

But we also care about our colleagues - career development, flexible working and the option to give a community day to support local initiatives all making a genuine difference.

We have Customer Service roles in three areas of the business: Workplace Pensions, Retirements or Protection - all serviced from our Edinburgh hub.


So if you enjoy building lasting relationships with customers and colleagues, and looking for genuine career opportunities then there is a role for you.


We're looking for you to demonstrate the following attributes:

  • Conscientious and genuine - caring about helping people move forward with their futures.
  • The ability to quickly build rapport to understand and meet your Customer's needs to give them a truly excellent experience.
  • Acting with care and integrity - making time to resolve queries, giving our customers confidence through the service you provide.

And also...

  • We'll need you to be hardworking with experience of delivering excellent service - but financial services experience isn't required.
  • Close attention to detail
  • A genuine teammate - collaborating with everyone to ensure customers' needs are met.


In return, we'll be totally committed to investing in you. From Day 1 we'll provide all support you'll need and many of our colleagues also go on to gain an industry qualification.


We're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families. Just let us know if you need any reasonable adjustments made to our recruitment processes, we'd be happy to accommodate them...


So if a fresh start with us appeals then get in touch and apply today, we'd love to hear from you.


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