EE Part Time Customer Service Advisor

26 Nov 2021
30 Nov 2021
Part Time
Contract Type
Location - Plymouth (please note you need to live within a commutable distance)

Start Date - 27th September 2021

Shifts - this is a part time position with the option for either 20hr or 22hr a week contracts - Monday to Thursday 5pm to 9pm and Sunday either 9.40am - 3pm or 9am to 5pm depending on your preference.

About the job

Always helping Nan stay in touch on FaceTime? Re-connected your friend's Wi-Fi so they could post that party pic? Oh, you're definitely EE! You're the one everyone turns to when they need a hand and your problem-solving skills are top notch. Join our Contact Centre as a Customer Support Rep - Tech and not only will you put your super service skills to good use by supporting our customers when they need it most, you'll also have around the clock support from your EE family too.

From helping our customers to solve simple signal problems and connect to their mobile data to finding everything they need on MyEE, you'll take calls from all kinds of people with all kinds of questions. That's right, flashing broadband boxes and faulty SIMs are no match for you. With plenty of guidance from our clever diagnostic tool and all the ongoing training you need, you'll have everything at your fingertips to focus on what you do best: building beautiful relationships with our customers. And that's really the best bit. You don't need experience or vast tech knowledge to do well in our team; your interest, enthusiasm and passion are more than enough.

You'll definitely
* Need real strength of character and will have a talent for making customers feel special
* Be able to listen and stay focussed on customer needs
* Love talking to people and have a knack for understanding their needs - even if the matter is not always clear
* Give your best advice and guidance in a way the customer can easily understand
* Be excited by the latest tech and gadgets
* Enjoy being part of a team but still have the drive to work on your own initiative

Although no previous experience is required, if you have worked in retail, hospitality or customer service before this could be a great next step in your career.

What's in it for you?
* Generous discounts on broadband
* BT TV, BT Sport and Now TV for GBP5
* 50% off EE mobile packages and handsets for you, your friends and family
* Generous salary and bonuses
* 25 days' paid holidays
* Incentives and recognition for your performance
* Full training, ongoing coaching and support
* Employee rewards hub saving you GBPGBPGBP on products/services you normally buy
* Great pension (up to 9% employer contributions) and share schemes
* Opportunities to progress your career across the business
* Paid days off to volunteer with charities or causes important to you
* Job satisfaction; knowing you're helping the country stay connected

YES! I'm EE! What's next?

At EE, we look for people with the energy and enthusiasm to learn. To help us find them, we've created this simple but effective recruitment process. You need to pass each stage to carry on to the next:
* Visit our website and fill in our short online application form
* We'll send you a link to our online assessment which shouldn't take more than half an hour or so to complete
* If you pass the online assessment, one of our recruitment team will give you a call and you'll have a telephone interview
* Attend a recruitment event at one of our sites. You'll get to meet the team and see what the job is really like.

About EE

We're showing the UK how technology can make the everyday better. Our people are keeping our customers happy with great service, and our network, which has been named as the best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we've focused on creating an energising culture that makes EE an even better place to build a career. Empowered, challenged, supported and rewarded, our people are the key to our success. We're at the top of our game, and this is your chance to join us.

Job Types: Part-time, Permanent

Salary: From GBP10,140.00 per year

Additional pay:
* Bonus scheme
* Performance bonus
* Quarterly bonus
* Additional leave
* Employee discount
* On-site parking
* Referral programme
* Sick pay
* Wellness programmes

* right to work/proof of eligibility to work in the UK? (required)

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