Service Support Worker - Emergency Department
Hours: 18 hours per week (typically 2 shifts a week)
Location: Bronglais Hospital, Aberystwyth (requires travel within the area)
Contract type: Fixed Term Contract until 31st March 2022
Salary: up to GBP18,315 per annum (pro rata for part time)

We've got an opportunity...

Do you love helping people in need? Do you want to make a difference to vulnerable people by helping them emotionally and physically whilst at hospital? Then this role may be for you!
We are looking for a caring and resilient person, who can think on their feet in a pressured environment to join our Independent Living team to work within Bronglais Hospital and the surrounding Aberystwyth area.

The British Red Cross plays a unique role in health and social care in the UK. As Emergency Departments in hospital operate at capacity, our dedicated staff support patients with non-medical tasks to free up medical staff to allow them to focus on their clinical role and make visitors' stay as comfortable as possible.


How you'll make a difference

Your kindness, positive attitude, and caring nature will help patients in the Emergency Department feel supported as they receive medical care. You'll be able to think on your feet in a pressured environment as you complete the following tasks as required:

• Escorting patients to assigned departments
• Collecting prescriptions to speed up their discharge
• Providing emotional support/pastoral care while they await treatment
• Providing emotional support to close friends and families
• Ensuring patients have food/drink while waiting for long hours
• Driving patients' home when discharged and making sure they are safely settled at home
• Signposting and referring patients to other sources of support in the community

Please note: This service runs from Monday to Sunday (including bank holidays).

What you'll bring to the role:

Previous experience isn't a necessity, but a generous nature and a determination to help those who need it, with a willingness to go the extra mile, is. Being flexible and working out with standard hours will suit you.

As a minimum, we'd also expect you to be:

• Full driving licence allowing you to drive a manual transmission vehicle driver must be of legal age and have 2 years' experience
• IT literate
• Have a good knowledge of services provided by the NHS and Social Care
• Ability to speak Welsh an advantage (but not essential)

Closing date for applications is 23.59 on Tuesday, 7th December 2021 with interviews to follow soon after

If you have any questions please email us: , quoting the job reference number #3552

This role includes working face to face with service users and social distancing will not be able to be maintained at all times therefore, it may not be suitable for people that may be at higher risk of harm from Covid-19

We offer a wide range of staff benefits; these include:

• 36 days holiday (including Bank Holidays) pro rata for part time working hours
• Option to buy an extra 5 days annual leave
• Up to 6% contributory pension

A little bit more about us...

The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.
Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.
At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of race, colour, religion, sex, sexual orientation, gender identity, age, or disability.
Diversity is something we celebrate and we want you to be able to be yourself at work, and feel you're in a great position to help us spread the power of kindness.
In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.
If you are appointed to a role within BRC you will be subject to the organisation's Code of Conduct, a copy of which you can find on our website.
As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.
If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

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Connecting human kindness with human crisis