Contact Centre Agent - part-time minimum 21 hours per week

Recruiter
Willis Towers Watson
Location
Redhill
Salary
Competitive
Posted
27 Nov 2021
Closes
01 Dec 2021
Hours
Part Time
Contract Type
Permanent
***CENTRAL TOWN LOCATION, CLOSE PROXIMITY TO TRANSPORT LINKS, NO WEEKEND WORKING OR SHIFTS. PART TIME is minimum 21 HOURS PER WEEK, BETWEEN MONDAY TO FRIDAY 09:00 - 17:00

Are you a good listener, who is keen to resolve queries and provide an exceptional member experience? If so, we are looking for people like you to join our friendly and professional team, no experience necessary.
This is a fantastic opportunity to join a highly successful and growing organization as a Part Time Contact Centre Agent (minimum 21 hours per week). Working in our thriving Contact Centre, you will be answering inbound calls as well as responding to emails and web chats. Customer service experience is beneficial but not essential as full training will be provided.

What can we offer you?
Full training is provided including new starter induction, further training to keep your skills current and support your future growth. As an industry leader, we offer fantastic opportunities for career progression and you will be rewarded with a competitive base salary of GBP19,000 per annum pro rata and a comprehensive benefits package including; a pension scheme, life insurance, medical insurance, eye care vouchers and flexible benefits including critical illness cover, dental cover and many other options.
The Role
  • Respond efficiently to inbound telephone calls, voicemails, web chats and emails. Clearly and accurately document your discussion and any actions due to be taken.
  • Aim to resolve caller queries on first contact by utilising knowledge tools
  • Provide an exceptional level of customer service, adapting to different caller scenarios and challenges
  • Positively represent WTW and our Clients by providing a friendly and professional service
  • Hit individual and team targets
  • A background in a customer service environment or with DB / DC pensions experience is desirable, but not essential.
The Requirements
  • Keen to provide an exceptional service, with a positive and caller focused attitude
  • Good communication skills (listening, spoken and written)
  • Natural problem solver, able to work to a high level of accuracy
  • Able to work well under pressure and meet targets
  • Computer literate
  • Works well independently (on calls) as well as part of a team to achieve department targets
  • A background in a customer service environment or with DB / DC pensions experience is desirable, but not essential.
Equal Opportunity Employer

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