Business Change Manager

Birmingham, Hastings, Leeds, London
£38,654 - £46,714
29 Nov 2021
29 Dec 2021
Contract Type

About the job Summary

Would you like to work in a constantly evolving space within Digital at the Department for Transport?

Do you have a passion for people based Business Change Management?

If so, we want to hear from you

Job description

This is a Business Change Manager role in the Digital Change Management team in the Department for Transport’s Digital Service.

Our Digital Service will:

• Offer high performing, secure and innovative services.
• Grow our Professionalism.
• Build Relationships to achieve DfT’s objectives.
• Empower our people to meet user needs.

The Digital Service mission is to equip everyone working in the Department for Transport to use digital, data and technology with confidence, ambition and creativity. The Change Management Centre of Expertise is actively involved with the Digital Service Leadership, Project Delivery, User Centred Design and Communications Teams. It is responsible for overseeing the creation and implementation of excellent people-centric business change management strategies and plans for Digital Service projects and programmes. These will maximise the adoption and usage of new DfT digital services, whilst overcoming resistance to the required changes to ensure projects succeed in realising their benefits.


Include (but are not limited to);

• Assist with the ongoing development and implementation of a Change Management Centre of Expertise (CoE) within the DfT Digital Service.
• Be a coach, role model and Subject Matter Expert to guide others interested in business change management, including within the team.
• Apply a structured industry standard methodology to lead people-centric business change management activities.
• Apply proven change management processes and tools to create and implement a strategy to support adoption of the changes required by a project or initiative.
• Support the design, development, delivery and management of communications by working closely with the Digital Service’s Business Support and DfT Internal Communications Teams.
• Conduct change risk and impact analyses, assess change impact and readiness, and identify and engage with key stakeholders and sponsors across the Department.
• Monitor how successfully change is being received/adopted, adapting approaches where required to maximise impact and delivery of project/programme benefits.
• Focus on the people side of change, including changes to business processes, systems and technology, culture, skills and capabilities

About you

You will have a solid understanding of the process of how people go through a change, and can demonstrate recent relevant experience and knowledge of applying proven change management principles, methodologies and tools to business and organisational change. Ideally, you will hold a current change management certification – PROSCI, APMG or equivalent - but training will be provided.

You will possess excellent communication and active listening skills, the ability to clearly articulate messages to a wide variety of audiences, and a clear understanding/experience of project management approaches, tools and phases of the project lifecycle and how change management fits within them.

As a flexible and adaptable team we offer an open and inclusive working environment. We are continuously striving to develop ourselves and the service we offer, and an adaptable mindset and enthusiasm for ongoing learning and development will therefore be essential.

DfT: Digital Service

Find out more about what it's like working at DfT: Digital Service


We'll assess you against these behaviours during the selection process:

  • Working Together
  • Changing and Improving
  • Communicating and Influencing


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Find out more about what it's like working at the Department for Transport

Things you need to know Security

Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

How to Apply

As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

When considering applying please look at how your experience relates to the role, and within your CV and Personal Statement please provide detailed evidence of your experience of the following:

• A solid understanding of how people go through a change and the change process.
• Knowledge of change management principles, methodologies and tools.
• Recent practical experience of applying those change management methodologies and techniques to business and people change in an organisation.
• Excellent active listening skills.
• Ability to clearly articulate messages to a variety of audiences.
• Familiarity with project management approaches, tools and phases of the project lifecycle and a clear understanding of how change management fits within them.
• Current change management certification (PROSCI practitioner, APMG or equivalent).

Sift & Interview Dates

The sift is due to take place week commencing 13th December.

Interviews are due to take place week commencing 3rd January.

This interview could be conducted via a video interview, details of which will be provided to you should you be selected for interview.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

The selection process will be designed specifically for the role. As a result, your assessment could include:
• an interview
• an interview and a technical exercise (eg presentation, written, or coding exercise etc)

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

For further information on Success Profiles visit our Careers website.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section

Further Information

We recognise the challenges that people with (multiple) protected characteristics may experience on the job market and in their career progression. We are fully committed to being an inclusive employer and ensuring equal opportunities. We are keen to make our workforce as diverse as possible, and we hope to attract applications from underrepresented groups, including Black, Asian and Minority Ethnic (BAME) people, people with a disability, and people with gender diverse identities.

To learn more about applying for a role within the Department for Transport, visit the Application Process page of our Careers website.

Before submitting your application, we encourage you to visit our Things You Need to Know page for further information about applying for a role within the Department for Transport and the Civil Service.

Throughout this job advert there are links to the DfT Careers website, which provides you further information to support your application. Should you be unable to access the information on our website, please email for assistance.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants Job contact : Name :   Digital Resourcing Email :   Recruitment team : Email : Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website at Here