Customer Service Supervisor (PART TIME)

23000.00 - 25000.00 GBP Annual
30 Nov 2021
28 Dec 2021
Part Time
Contract Type
Quest Employment in conjunction with one of our prestigious Clients, a large player in the fulfillment and distribution industry are currently recruiting for Customer Service Supervisors, to join a growing team in Farnborough.

As a Customer Service Supervisor, you will provide support to the Manager, by ensuring that on a day to day basis all Client Customer Service and data entry work is prioritised, distributed and closely monitored to ensure that Client Service Levels are met in a timely manner.

Responsibilities (outlined below, but not limited too):

Prioritise workloads for the team
Ensuring that assigned tasks are being completed and SLA achieved
Quality check advisors work to ensure required standards are met and to identify any training requirements
Problem solve day to day issues for a quick resolution to meet customer needs and identify trends and training needs
Ensure the Client is kept happy and satisfied by providing prompt responses and solutions to their challenges at all times
Act as a coach to existing members of the team to improve performance and productivity
Communicate to the team members of changes to processes and procedures
Work with the Call Centre Manager to facilitate structured training sessions for new and existing employees
Undertake various tasks which consist of email responses, correspondence, escalation, phone calls and customer complain resolution either on the phone or in writing
To use various Client/Company software competently
Motivate team members
Undertake Return to Work/One-to-Ones/Performance Reviews as required
Person Specification:

A minimum of 2 year's experience in a customer service based role
A minimum of 2 year's experience in an administrative based role
Previous People Management Experience is desired, but NOT essential
Excellent verbal and written skills
Good people and interpersonal skills
Maintain calmness under pressure
Undertake tasks with speed and accuracy
PC Literate with a good knowledge of MS Office packages
Strong attention to detail and organisational skills
Confident working both alone and with a team
Proactive with a 'can-do' attitude
Quick Learner
Ability to priortise work
Ability to be flexible with working hours (the roles operates on a standard 5 out of 7 days and will include working weekends)
If you are looking for a new challenge, looking to advance your career, or ready to start your new role, then do not hesitate and 'APPLY NOW' with your most recent and up to date CV

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