Customer Service Advisor Remote Working 12 month Contract

Location
Edinburgh
Salary
£18783 - £24000 per annum
Posted
30 Nov 2021
Closes
07 Dec 2021
Ref
060588
Hours
Full Time
Contract Type
Permanent

At Scottish Widows we're being driven by a clear purpose to Help Britain recover, then prosper - together we can make it possible.

Our Chief Operating Office provides critical services to millions of the Group's Life, Pensions and Investments (LP&I), General Insurance (GI) and Wealth customers. We support their Insurance and Wealth needs, whatever they are.

Delivering outstanding customer service within our Protection team is at the centre of our success and 350 year history...and you could play a meaningful part of this.

Looking for Full time or Part time roles? No problem we have both! The roles will be initially a 12 month Fixed Term Contract.

Training is initially full time in our modern Edinburgh city centre offices for 1 week and then the remainder of the training would be at home, this would then lead to a remote based role with travel to our Edinburgh office once a month.

You'll get the best of both worlds.

Cash-wise we can offer between £19,534 and £25,000 (depending on experience levels and hours) which is made up of basic salary and a 4% flexible cash pot that can be taken as cash or spent on wider benefits, plus potential opportunity to secure a 5% on track bonus.

Additionally our employee benefits package will give you a wide range of options including private healthcare, share schemes, retail discounts etc. You can even choose to buy or sell holidays - everything is geared to suit your lifestyle!

And this is on top of investing in your future through generous pensions, share schemes and much more.

But we also care about our colleagues - career development, flexible working and the option to give a community day to support local initiatives all making a genuine difference.

So if you enjoy building lasting relationships with customers and colleagues, and looking for genuine career opportunities then there is a role for you.

We're looking for you to demonstrate the following attributes:

  • Conscientious and genuine - caring about helping people move forward with their futures.
  • The ability to quickly build rapport to understand and meet your Customer's needs to give them a truly excellent experience.
  • Acting with care and integrity - making time to resolve queries, giving our customers confidence through the service you provide.

And also...

  • We'll need you to be hardworking with experience of delivering excellent service - but financial services experience isn't required.
  • Close attention to detail
  • A genuine teammate - collaborating with everyone to ensure customers' needs are met.

In return, we'll be totally committed to investing in you. From Day 1 we'll provide all support you'll need and many of our colleagues also go on to gain an industry qualification.

We're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families. Just let us know if you need any reasonable adjustments made to our recruitment processes, we'd be happy to accommodate them...

So if a fresh start with us appeals then get in touch and apply today, we'd love to hear from you.

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