Customer Service Agent Temporary to Permanent

Start date: Monday13th December 2021

Salary: GBP10.44 per hours x 40 hours per week + 6% shifts allowance = GBP23,017 (pro rata for part-time)

Also offer 2 x incentives bonuses to be paid in December & Jan 2022 equivalent of 2 weeks' pay. This is subject to performance and tenure. If they leave within 6 months, they will be required to pay it back

Hours:

Full-time - Monday to Friday 12:30 - 21:00 ( ideally, you need to work 24th, 27th, 28th & 31st December)
Part-time - Monday to Friday 17:00 - 21:00

Travel: You will ideally be a driver if you are not based in Basildon due to the location of the company but as long as you can get to Basildon Train station - our client will cover your travel to the office from there. They are organising shuttle bus service to and from the office and station to cover the late shifts.

Industry: Financial Services

Previous Customer Service experience essential

Duties:

As the Customer Service Agent, you will be working within our highly energised call centre environment, receiving inbound calls from our credit card holders

As the first point of customer support key responsibilities will include:

• Handling high volume of inbound calls
• Be responsible for offering a consistent and outstanding level of customer service
• Taking ownership and responsibility for identifying the customer's needs using appropriate questioning, listening skills to offer appropriate solutions
• Taking Debit card payments, money transfers or balance transfers ensuring accuracy and consistency
• Working on a computer and using our in house systems to be able to provide the best customer service
• Building key relationships with our merchants and credit card holders

Competencies for the role

• Empathy - Being able to put yourself in the Customer's shoes as every call will be different with some being more challenging than others
• Problem solving - This is vital for this position, whether it is collecting a payment or alternatively putting the correct arrangements in place for the Customer's account
• Organisation skills - Ensuring that you are punctual, have good time management and are able to work across multiple systems while communicating with Customer's
• Communication - Able to listen, empathise and understand a variety of issues that a Customer could have in regards to the arrears