Service Support Worker - Home and community based
Fixed Term Contract until 31st March 2023
24 hours per week: 6-hour shifts that have rotating start times (day and night)
Salary: GBP16,914 per annum, pro rata (GBP9.29 per hour)
Location: Homebased - serving the community in Hertfordshire

We've got an opportunity...

Do you love helping people in need? Are you looking for a rewarding role that could kick start your career in the health and social sector? We are looking for a passionate and enthusiastic person with great people skills to join our Independent Living team.

At the British Red Cross, we put the people that need us at the heart of what we do. As a Service Support Worker, you will provide the support and care which can make a vital difference to the quality of people's lives. Working from home, you will react to people in need, going out into the community at short notice and allowing people to continue to live at home in comfort. Taking calls on the telecare system, you will provide quick, focused and flexible support to service users. You will provide practical and emotional support in the service user's own home and signpost them to other services where appropriate to enable the individual to live independently in their own home.

Not only will your role allow people to enjoy healthier, more fulfilling lives, but a career within Independent Living can be both rewarding and satisfying, providing extensive progression opportunities and allowing you to build meaningful relationships with both colleagues and service users.

You will work on a rota that you receive in advance. Shift times are 12midnight - 6am, 6am -12noon 12noon - 6pm, 6pm - 12midnight.

Say hello to the team...

The Independent Living (IL) & Crisis Response (CR) service (IL/CR) supports people in the space between hospital and home and responds to the needs of people in crisis following an emergency; maintaining an extensive network of external relationships across health, social care and emergency services.

This role could be for you if???

• You can make things great. You know how to improve service quality for the benefit of users.
• You're responsive. You can react quickly to service requests and understand the importance of getting to the home of a service user as soon as possible.
  
• You're professional. You can deal with queries in a diplomatic and confidential manner.
• You love being flexible. You can work rotating shift patterns (start times are: 12:00pm, 6:00pm, 12:00am and 6:00am).
• You're local to Hertfordshire. You can easily get to different parts of the county at short notice.

Also, you should be the following:

• IT literate
• Full driving licence holder (for over 2 years). Ability to drive a manual or automatic vehicle.
• Have access to own vehicle to transport you to service users (at short notice)
• Have a good knowledge of services provided by the NHS and Social Care

Closing date for application is 23.59 on Sunday 19th December 2021 with interviews to follow soon after.

If you have any questions please email us: , quoting the job reference number #3619

We offer a wide range of staff benefits, these include:

• Up to 6% contributory pension
• 36 days holiday (including Bank Holidays) per annum, pro rata for part time working hours
• Option to buy an extra 5 days annual leave

A little bit more about us...

The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.

Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation's Code of Conduct, a copy of which you can find on our website.

As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.

If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

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Connecting human kindness with human crisis