Marketing and communications officer
Job title: Marketing and communications officer
Responsible To: Senior marketing and communications manager
Responsible For: NA
Hours: 35 hours per week
This is a great time to join our new marketing and communications team focused on managing communications across ACF. We work closely with membership, external affairs and the events team to shout about the amazing work they produce for our trust and foundation members, prospective members and stakeholders.
The last 18 months have seen a lot of development for ACF. We have launched a new website and CRM system, introduced new email marketing software, and launched new events and initiatives. But there’s plenty more to come!
We are looking for a marketing and communications officer to support the senior marketing and communications manager. The newly formed team will deliver communications and marketing activity and plans that build ACF’s brand and reputation and improve ACF’s communications reach and impact. This role is an integral part of the team and will enable us to innovate, create and test so that we can share more of our work with our audiences and further develop our communications activity.
This is a general marketing and communications role, giving exposure to a broad range of channels and marketing tactics. It is ideal for someone who wants to gain experience of marketing and communications while making a big impact in a small staff team.
You will gain hands-on experience of a website content management system, email marketing, comms planning, design, social media, copywriting, proofreading and editing. You will develop close working relationships with all colleagues, be able to see the impact of the team’s work and learn new skills for your developing career in communications or marketing.
This role is full-time with flexible working between home and our central London office.
2. JOB PURPOSE
To support the senior marketing and communications manager to deliver communications and marketing activity and plans to build ACF’s brand and reputation and improve ACF’s communications reach and impact
Assist colleagues to ensure they have good understanding of the marketing and brand strategies and all communications meet organisational needs.
3. KEY RESULT AREAS/PRINCIPAL DUTIES AND RESPONSIBILITIES
Assists senior marketing and communications manager with website maintenance by adding, editing and archiving content in line with style guides and supporting ongoing improvements to accessibility, layout and performance of the ACF website.
Assist in the effective operation of all ACF communications channels including blogs and articles, newsletters, infographics, photos, videos, adverts and guides to maximise audience reach and brand awareness as well as ensuring organisational objectives are met.Monitor online resources and information to ensure they are up to date, accessible, on brand and in high quality format for all ACF website and social media users.
Support the preparation of regular and ad hoc email campaigns to ensures all e-communications are sent on time and on brand.
Actively contribute to developing the ACF brand by championing the use of house style guides and supports colleagues to apply them to their work.
Support the coordination of communications activities across the organisation by maintaining a comms planner and assisting colleagues with producing tailored comms and marketing plans for specific activities and ensuring a culture of forward planning
3.2 Key contacts – Internal and external
Key stakeholders and partners
Creative and digital agencies
Official Partners and other commercial supports
- Developed IT Skills including Office 365, social media
- Developed ability to time manage
- Good communication skills
- Developed written skills
- A willingness to learn
- Rational, logical thinking
- Creative thinking
- Rational compassion and empathy
ACF has a developed a range of benefits to enable staff to perform and be supported in times where personal situations change. Annual leave is 25 days per year, plus all the bank holidays, as well as time off during Christmas and New Year which does not affect the leave above. We also make a pension contribution of 10% of base salary into Now Pensions on staff members behalf.
We have a generous sick leave policy to support staff in the event of illness or accident, and a Parental, Maternity and adoption leave policy designed to significantly support staff above our legal obligations.
ACF offers flexible working and ensures that any working from home is supported by equipment to ensure your home office set up is optimised.
An inclusive workplace
We have flexible working practices that support the needs of carers, parents, women, older and younger team members, those who have disabilities or long- term illnesses. These include home working, part time employment and flexible hours. ACF is a London Living Wage employer. We work to create an open, supportive, welcoming culture that is inclusive and celebrates diversity.
The application process
ACF uses Be Applied as its recruitment platform to remove as much bias as possible in the process. Candidates will complete questions on the platform, which are scored for every candidate who completes an application by a suitably trained and qualified panel. Those selected to be interviewed are as a result of these scores; we do not take CVs into account at this point in the process.
Interviews will take place online, with the structured questions shared in advance to enable candidates to prepare thoroughly. The Panel will score independently each candidate’s responses with a review of candidates’ summary scores only reviewed when all interviews are completed.
Communication will be via email through the platform and managed independently by the HR team. Any support a candidate needs can be directed to the HR team which will not impact their application, negatively or positively.
All candidates who apply for the position will receive feedback from the panellists at the conclusion of the process to support your future applications.