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Customer Service Advisor Newport

Employer
Lloyds Banking Group
Location
Newport
Salary
£18385 - £18410 per annum
Closing date
13 Dec 2021

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Job Details

Customer Service Advisor (Newport)

Start Date 24/01/2022

Shift pattern - Flexible Days (between 7am and 11am start time and between 3pm and 7pm finish time; no late working required. Maximum of 2 weekend days over a 4 week period)

Salary - £18,385

 

At Lloyds Banking Group our primary purpose is to help Britain recover, then prosper. We're helping to make a genuine difference to Britain's people, its businesses and communities. And our goal of becoming the best bank for customers is only realistic if you can help us to achieve it...

 

We're currently looking for Customer Service Advisors to join our contact centre teams supporting customers from our main Lloyds Bank, Bank of Scotland and Halifax brands.

 

If you care about making a difference to people and you think you can do this amazingly over the phone then this could be the opportunity you're looking for... helping people make the most of their money - and get the best from their bank.

 

So what's involved

You'll be working in a busy contact centre taking customer calls and doing your level best to help the person on the other end of the line.

 

Our customers choose how they want to bank with us, so we also connect with in other ways - via social media, web-chat and remote advice video calls.

We're there for them when they need us most.

 

You'll take the care to find out what matters to them and do your very best to understand their query. And if you don't know the answer then you'll have access to plenty of experts that do...

 

From day one we'll teach you all about our products and processes. We'll give you the skills to be able to respond to queries quickly and effectively.

And you'll find yourself constantly learning and becoming better every day...

 

What skills are we looking for?

  • Crucially, you're a real team person - pulling together with your colleagues to provide a really crucial service to millions of customers.
  • The passion to put yourself in the customers' shoes, show empathy and work with them to resolve their query.
  • The commitment to deliver on your promises - doing everything you can to go above and beyond for your customer.
  • You're someone who focuses on what matters with a sense of pride in delivering your responsibilities.

 

There's no need for any previous financial services experience! We'll provide all the training required across a comprehensive 6-week training programme. And of course, your team mates will be around you to support you afterwards too.

We'll just need you to commit to a specified shift pattern for a minimum of 12 months (after which you can request a change to your working pattern to suit you).

 

Beyond the salary our employee benefits package provides a range of flexible options including:

  • Receiving additional cash payments
  • Retail discount vouchers or buying/sell holidays.
  • Private healthcare, generous pension and share schemes

 

Everything is geared to suit your lifestyle...

 

Once a year there's also an opportunity to give a day's support to initiatives within your local community and make even more of a difference.

 

We're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families. Just let us know if any reasonable adjustments are needed to our recruitment processes and we'll try to accommodate them...

 

So if you have the passion for helping people we're looking for and you want to genuinely make a positive impact to people, your community and your career then we'd love to hear from you...

 

Our roles often generate a lot of interest and can close early so don't miss out this opportunity to apply!

Company

We’re creating an organisation that attracts, retains and develops the best talent in the industry, and one that openly embraces diversity too. But more than that – we want to be a great place to work. We invest in our people, offering the best training and coaching, and by encouraging them to contribute to our leading corporate and social responsibility practices. We offer flexible working hours and days, under our Work Options scheme. This means that you can have a challenging and rewarding career, and still have an ideal work/life balance.

Flexible working is at the heart of our strategy. We’re re-imagining where, when, and how our people work, with new approaches designed to meet the ever-changing needs of customers and colleagues. These include increasing our use of remote-working tools and technology, as well as placing less reliance on a 9-to-5 mindset. For many of our office-based colleagues, we work in hybrid ways which involves spending at least two days per week or 40% of their time at one of our office sites.

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