Provisioning Specialist

08 Dec 2021
23 Dec 2021
Full Time
Contract Type
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

What you'll do:
    The Service Assurance Operational teams help ensure Sky customers are provisioned correctly with Sky Talk, Sky Broadband and Sky Mobile products.As the Provisioning Specialist your role will be to work within the Service Assurance Operations Team, reporting to the Provisioning Team Leader. The role requires strong technical skills, enjoyment of problem solving and a "can-do" attitude stemming from a belief that we can always do better, some of your key responsibilities will be:Provide specialist support for the Service Assurance Operational team who are responsible for managing escalated exceptions and rejections from the Sky Talk, Sky Broadband & Sky Mobile provisioning process.Handle escalated calls from internal business teams and 3rd party communication providers with regards to provisioning enquiries for Sky Talk, Broadband & Mobile, excellent customer service skills are essential.Ensure completion of all required provisioning enquiries within industry standards.Maintain a comprehensive knowledge of the Sky Talk/Broadband and Mobile provisioning lifecycles, customer journeys, technologies, product offerings and applications used by the teamEnsure Service Level Agreements (SLA) are adhered to, as well as performing tasks to the required standard of our own departmental objectivesWork a variable full-time shift pattern of 37.5 hours per week, you will be required to work a combination of; Early shift - Mon-Fri (8am - 4.30pm), Standard shift - Mon-Fri (8:30am-5pm) ) & Saturday - (8am - 16:00 or 9:00am - 17:00)
What you'll bring:
    Analytical experience within a team in a fast-moving environment, ideally in a Broadband and Telephony provisioning team.Experience of investigating and managing issues, communicating with multiple stakeholders (including senior stakeholders)A strong technical background and experience of implementing technical solutions to resolve issues.High motivation, unafraid of a challenge and a pro-active attitude, a real team playerExcellent written and verbal communication skillsExperience of using their skills and experience to influence change
COO-OpsOur Operational Teams are passionate about building the foundations on which our amazing teams run. We provide the operational services that allow Sky to deliver the best service, products, and technology to both our colleagues and our customers. We are passionate about driving improvements to the engine room of our business, and as part of our fast-paced team, no two days are the same.

The Rewards:There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

    Sky Q, for the TV you love all in one placeA generous pension packagePrivate healthcareDiscounted mobile and broadbandAccess a wide range of exclusive Sky VIP rewards and experiences
Where you'll work:Livingston Watermark House:Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles.

You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym. Or play a game of pool or table tennis.

Inclusion:We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

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