Job Title
Part Time (16 hours per week) Sales Assistant at our Evesham Shop
Please only apply if you live locally
Pay
GBP8.91 per hour plus sales commission and bonus, 16 hours per week
Reports to
Store Manager
Job Purpose
To deliver a high standard of Customer Service to achieve sales targets.
Key skills, experience, qualifications
* Friendly and engaging personality
* Confident working with members of the public
* Able to work as part of a small team and be flexible
* Be able to work alone
Key Responsibilities/Actions
Sales:
* Achieve store sales targets
* Deliver Excellent Customer Service
* Booking of Customer Deliveries
* Process Customer orders accurately
* Gain the level of Product Knowledge required to enable effective sales to the Customer
* Greeting all Customers in a friendly and polite manner
* Ensure all ancillary products are sold to maximise store sales
* Ensure that the store is kept clean and tidy and that all POS is current and displayed correctly
* Resolving Customer complaints to the satisfaction of the Customer with minimal cost to the business
After Sales:
* Contact ALL Customers with an After Sales Call once their order has been delivered
* In the case of returns ensure that you follow company guidelines
Security:
* As a Keyholder you will need to make sure that the store is open during the store trading hours including Sundays and Bank Holidays
* Lone working may be required
* Ensure that you follow company guidelines regarding banking
* Ensure that the store is securely locked and Alarm set outside normal trading hours - alarm call outs may also be required should the alarm be activated
Accounts:
* Complete all daily Banking procedures accurately
* Report ANY discrepancies in Daily Banking procedures immediately to your line manager and to the Finance Team
General Duties:
* Provide support to other stores when necessary
* Daily/weekly reporting of sales figures and completion of target sheets
* Take part in regular stock checks
* Maintain a high standard of housekeeping throughout the store
* Report any maintenance or property issues to your line manager
You must live within 10 miles radius of the shop.
Comply with Health and Safety policies and procedures