Fixed term contract until 29 April 2022

Closing date: 20 th January 2022 at 11.30pm

Do you have proven experience of working in a telemarketing or Tele-Fundraising environment and the desire to lead a team? Do you have an interest in housing and homelessness issues and want to work for one of the UK's leading charities?

About you

You will have experience in a telemarketing or Tele-Fundraising role or be an established Individual Giving or Support Acquisition fundraiser. You will also have:

• The ability and desire to lead and develop a team of Tele-Fundraisers, the majority of whom have lived experience of homelessness or bad housing
• Excellent interpersonal and communication skills, and the ability to engage supporters or customers in a telemarketing environment
• Meticulous attention to detail, with experience of working with large amounts of data
• An understanding of the principles of managing a database and data compliance processes

About the role and team

Responsible for supporting the Tele-Fundraising programme and driving forward improvements, the Deputy Manager - Tele-Fundraising role supports the wider Supporter Acquisition team to make contact with new and existing supporters. You will enable the team of Tele-Fundraisers to engage supporters, promoting Shelter's work and educating them on housing and homelessness issues. This key work is critical in enhancing Shelter's ability to retain and recruit supporters to drive our fight against social injustice forward. This is achieved strictly without making any cold calls. Alongside this, the post holder will be responsible, with support from the team Manager, for inputting data and maintaining our supporter database.

The majority of Shelter's fantastic Tele-Fundraisers are ex-Shelter clients who have lived experience of homelessness or bad housing. A vital part of the Deputy Manager position is to support their development and work with the Tele-Fundraising Manager to prepare them for their next step in employment. As part of the wider Supporter Acquisition team within Individual Giving, Tele-Fundraising is responsible for helping Shelter to achieve our ambitious fundraising targets to support our work.

We are happy to talk about flexible working, personal growth, and how to promote a workplace where you can be yourself and achieve success based only on your merit.

About Shelter

A home is a fundamental human need. Yet millions of people across Britain struggle daily with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, motivated individuals who are passionate about our cause to join us at this exciting time.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

Benefits
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.