Stapleford Flight Centre are a busy flying school based near to Chigwell in Essex. We are recruiting an Operations Assistant to work in our Reception Department as first point of contact for visitors and members, providing centralised administrative data input, information and related support services within the Flight Centre.

Duties and Responsibilities

• Dealing with clients bookings, cancellation and confirmation of flying lessons by phone and in person
• Entering flights and times on computer system
• Processing payments and customers accounts accurately
• Providing professional reception service to customers and visitors
• Greeting and welcoming visitors to the Offices during opening hours
• Manage bookings for Flying Instructors
• Adding up aircraft technical logs and checking if they have been correctly entered on system
• Giving information on flying courses, prices etc
• Answering emails

Person Specification Requirements

• Sound knowledge of and the use of plain English both written and oral
• Must be able to multi-task and work under pressure
• Able to be discreet and diplomatic, approachable and flexible
• Experience of reception or customer service work
• Good numerical skills with an eye for detail
• Ability to work as part of a team with minimum supervision, supporting the lead receptionist
• Experience and ability to use own initiative appropriately
• Ability and willingness to cover for other administrative team members and work outside of normal hours on occasions

DUE TO THE LOCATION OF THE AIRFIELD - YOU MUST HAVE YOUR OWN TRANSPORT

Working Hours: Monday/Tuesday/Thursday/Friday 10-6 with ability to cover extra hours/days occasionally.