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Volunteering Experience Officer

Employer
NATIONAL TRUST
Location
United Kingdom
Salary
20721.00 GBP Annual + . Full time 37.5 hours per week. Fixed term for 12 months
Closing date
24 Jan 2022

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Sector
Creative Arts & Design
Hours
Part Time
Flexibility
Flexible working available
Contract Type
Permanent

We're looking for a passionate, enthusiastic and hardworking individual who is self-motivated and experienced in managing multiple tasks with confidence and skill. You'll be a people person and be in your element when you're dealing with a diverse range of people with a vast wealth of skills and life experience.

We believe that our people are the key to Attingham's success. We have one of the largest volunteer teams across the National Trust and without them we wouldn't be able to achieve all that we do.

You'll be supported day to day by the Mansion team, including the 2 full-time Collections & House Officers and the Collections & House Manager, and you'll report to the Volunteering and Community Involvement Manager.

You'll provide day to day support for the Mansion volunteer team to champion service, inclusivity and flexibility. You'll deliver a fantastic experience to our visitors. You'll work closely with the Collections & House Manager and the Volunteering & Community Involvement Manager to evolve the Mansion volunteer model. You'll plan how we recruit and train new volunteers and organise development and training opportunities for the volunteer team.

You'll help us look after the operational task of opening the Mansion at Attingham to the public, working within a team of staff and volunteers to ensure we have the right people in the right place and that everyone has the tools they need to do their volunteer role with confidence. You'll lead by example and be an advocate for the volunteers, feeding back to senior leadership about training and development needs and opportunities.

You'll be a fantastic communicator, both verbally and written, ensuring consistency of messages between all departments as well as supporting with communication plans for the wider team.

We'd also like you to have the following skills and experience:

  • Advocate for volunteers and volunteering at a busy property
  • Team Player comfortable working across all areas and with a wide variety of people
  • Customer Service skills that are second to none
  • Excellent written and verbal communication skills
  • Experience communicating with a diverse range of people
  • Proficient with standard computer use including Microsoft, Word, email and calendars

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