About the role

An excellent opportunity has arisen at our award winning Guy Salmon Land Rover Retailer in Wakefield for a Service Advisor, working as part of a team in our busy Aftersales department providing outstanding customer care whilst dealing with their service and vehicle repairs.

As a Service Advisor, your key responsibilities involve providing our customers with a first class customer service and taking care of all their servicing and repair needs. Working closely with the workshop to ensure all work is completed on time and to schedule. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice of our products and services to our customers.

This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.

Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About you

You will have a proven track record as a Service Advisor, ideally in the motor industry and knowledge of Kerridge computer system would be an advantage.

We are looking for an outstanding individual with organisational and administrative skills along with good attention to detail. This role will require you to be able to demonstrate excellent communication skills and the ability to work in a team as well as individually. You will have experience with the skills and passion to deliver them. You will also have high energy and a positive attitude, outstanding listening and communication skills, be well organised and handle working in a busy but fun environment. This role will require you to be highly professional and have the ability to give best advice on our products and services to our customers.

Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Land Rover to support your career.

Why Sytner?

Sytner Group are delighted to announce our brand new and enhanced, industry-leading benefits package.
We are passionate about continuing to build an environment where everyone feels valued, appreciated and able to reach their full potential. Our new benefits package is designed to do just that:

Additional Holiday
Industry-leading Maternity, Paternity and Adoption Pay
Bespoke Flexible Working Solutions
Enhanced Long Service Awards
Discounted Car Schemes
High Street Discounts

At Sytner, we are passionate about diversity and inclusion. Our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 84% on our colleague engagement survey.