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Streaming Quality Analyst

Employer
Sky
Location
Isleworth
Salary
Negotiable
Closing date
17 Feb 2022

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Sector
Technology & Digital, IT
Hours
Full Time
Flexibility
Home working available
Contract Type
Temporary

Job Details

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

 

As a Streaming Quality Analyst, you will be involved in all aspects of improving the streaming experience of our customers across Europe. You will join Global OTT Platforms, and be part of the Streaming Team.

 

What you'll do:

  • Support investigations to identify root causes of streaming issues on clients such as Sky Go, Sky Ticket and NOW TV
  • Act as an interface between Client, Product and Video Quality teams to ensure KPI metrics are being reported correctly across the Sky Group
  • Call out suboptimal KPIs to the relevant teams for further investigations and implement solutions in a timely manner
  • Engage the Analytical and Insights team to design the best approach to reporting the streaming KPIs
  • Monitor the daily KPIs using a variety of dashboards and then escalate any deviations to the relevant teams
  • Maintain the Kanban board, adding new issues and tracking issues through to resolution

What you'll bring:

  • Customer focus, and a strong passion for streaming videos
  • Excellent communication and problem-solving skills
  • High attention to detail, including an ability to present ideas and insights to collaborators
  • A real passion for data analysis
  • Experience of Agile frameworks and tooling such as Jira, Kanban and Confluence
  • Previous experience in the Pay TV or OTT space with an end-to-end knowledge of the streaming ecosystem preferred
  • Excel / SQL / Python or other data manipulation / scripting skills combined with the ability to make insightful recommendations on what the data shows
  • Knowledge of video technologies and the end-to-end streaming ecosystem
  • Knowledge or experience of working with Google Cloud Platform BI products like BigQuery, Spanner, AI Platform, etc. (desirable)

Team Overview OTT: Our team develops and supports technologies for Sky, globally. No matter the device, the time or the place, we make sure that engaging large, diverse audiences with premium entertainment is possible. Our vision is to deliver the world's best entertainment.

 

 

The Rewards:There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

 

  • Sky Q, for the TV you love all in one place
  • A generous pension package
  • Private healthcare
  • Discounted mobile and broadband
  • Access a wide range of exclusive Sky VIP rewards and experiences

Where you'll work:Osterley:Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.

 

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

 

Inclusion:We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

 

At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, So we're happy to discuss flexible working.

 

And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

 

 

Why wait?Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

 

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

 

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

 

 

This role is a 6 month FTC

 

Company

Sky is the operator of the leading multichannel television platform in the UK and Ireland with viewers in 8.6 million households.

Sky was the winner of the Overall Top Employer Award for the 2016 Workingmums.co.uk Top Employer Awards. It was praised by the judges for the strong evidence of its support for diversity, female career progression across the board and family friendly working which was backed up with strong evidence and case studies.

View our Top Employer profile

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