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Customer Service Assistant - Admissions - Part time

Employer
Unitemps (Uni of Northampton)
Location
Northampton
Salary
Competitive
Closing date
28 Jan 2022

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Role

Customer Service Assistants contribute to the general work of the Admissions team, in particular answering the phone, responding to queries and redirecting queries as appropriate.We are looking for two candidates to work part time, 18.5 hours per week, Monday to Friday. This role is for six months in the first instance.

Duties and responsibilities

To participate in the interaction with prospective students, e.g. answer enquiries both by phone and email, promote and refer prospective students to specialist services as appropriate, perform and demonstrate functions and procedures as applicable.Accessing, and where necessary updating, student records on the student records system.Maintain the shared Admissions inboxes.To provide additional frontline cover as required.To comply with the requirements of relevant legislation, Institutional policy and departmental procedures.To participate in the provision of staff development activities and the training of other staff as required.The post holder will be expected to undertake other responsibilities and tasks as reasonably requested by the Head of Admissions.

Skills and experience

Education to GCSE level or equivalentExperience of customer services workDemonstrable interest in supporting learners in an HE environmentIT skills (experience of using both office applications and the Internet for information searching)Able to cope with variety and range of tasks with accuracy and attention to detailExperience of working in a teamExperience of databasesGood communication skillsExcellent organisational skillsAble to demonstrate adaptabilityEnthusiastic, positive and proactive approachAble to represent the department in a professional manner to customersAbility to interact effectively with customers and colleaguesAble to work unsupervisedAble to commit to a regular pattern of workAbility to adapt to technological advances in the workplace

Location

University of Northampton

Additional information

We are looking for two candidates to work part time, 18.5 hours per week, Monday to Friday. This role is for six months in the first instance.

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