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Operations Coordinator, Richmond

Employer
Knight Frank LLP
Location
Richmond
Salary
Competitive
Closing date
25 Feb 2022

Job Details

The London Residential sales division is looking to recruit an Operations Coordinator to carry out sales administration and business operations responsibilities in the Richmond office, as well as providing support to the wider London office network and Operations teams.

 

You will report into the Operations Manager(s) in London Residential sales, with day-to-day input from the Richmond Head of Sales.

 

Responsibilities

 

Customer Experience

 

-Provide an exceptional internal and external customer experience in every interaction

-Assist in answering incoming calls

-Maintain a tidy office and reception area

-Assist Department Head with implementation of Customer Experience initiatives

-Drive net promoter scores through customer journey improvement initiatives

-Refer clients to a wide range of Knight Frank services including Commercial and the Global network

 

Sales administration

 

Work with Operations teams to provide a high level of support within agreed time frames to the Department Head, office team and multiple departments to include:

 

Property listings

-Create new property activity records

-Order land registry title checks

-Register new instructions

-Create template letters and forms

-Best Practice

-Manage CDD process for clients and counter parties

-Deliver and adhere to all internal and external compliance & best practice measures and procedures

-Liaise with clients to obtain necessary documents prior

to marketing

-Ensure correct naming conventions are used on all property files

-G:drive organisation and maintenance

-Ensure office compliance and drive audit pass rate improvements working alongside your -Compliance Senior Operations Coordinator when necessary

 

Accounts:

-Accurate generation of sales invoices

-Ensure accurate records are maintained on all reports

 

General:

-Prepare reports for weekly and monthly meetings, MBOs and ad hoc requirements

-Be a trouble shooter with system processes and procedures

-Carry out monthly reporting to assist with performance monitoring

-Mentor new business support team members

-Demonstrate high competence in all KF systems (Working Life, Hub, Global Life, Power BI, Audit centre, etc.)

Local Marketing

-Create mailers, property brochures, window cards and pitching materials

-Arrange and upload EPCs, photos and floorplans

-Update property listings

-Use of internal systems to search and download imagery

-Oversee look and feel of office in line with central guidelines

-Supply imagery and property information for regional publications and central marketing campaigns working alongside your Marketing Senior Operations Coordinator when necessary

-Assist with meeting marketing deadlines

-Display knowledge of GDPR regulations

-Adherence of KF marketing, PR and social media guidelines

 

HSE and Information Security

 

-Display knowledge of ISO regulations and implement in office

-Set and implement annual sustainability targets with the assistance of your Compliance Senior -Operations Coordinator

-Ensure all necessary safety checks are completed and logged

-Ensure all new starters are aware & sent the health and safety protocols and relevant risk assessment

-Advise teams on office/information security best practice

-Ensure clear desk & clear screen policies are followed

-Follow storage & archive protocols

-Ensure confidential files are treated correctly

-Liaise & raise security incidents or weaknesses with the Security Analyst

-Display knowledge of GDPR regulations

 

Operations

 

-Department accounts:

-Code office invoices

-Monitor management reporting

-Ensure accurate performance management records and reports are maintained

-Assist team with submission of expenses if required

-Manage petty cash

-Submit Saturday staff timesheets

 

Facilities:

-Manage office facilities

-Arrange works/contractors when required

-Upkeep and maintain office equipment/IT hardware

-Order stationery and hardware as required

-Assist with office refurbishment or relocation programmes

 

Professional experience and personal skills profile

 

Particular Aptitudes/Skills Required

 

-3 years+ experience in a similar operations, administration or secretarial role preferred

-Proficient with Microsoft office packages

-Flexibility, adaptability and a co-operative attitude

-Calm under pressure

-Excellent standard of English grammar and spelling

-Diligent and efficient

-Strong attention to detail

-Self-motivated

-Team player

Company

The property industry is changing, and we invite you to be at the centre of that change.

At Knight Frank, our commitment to our purpose means that we empower our people to have autonomy in their role and everyone is encouraged to think and share ideas for how we can make the difference through our work and behaviour. For our clients, our purpose drives us to provide innovative solutions that add tangible value across a variety of sectors and services. Wherever you work with us in the world, you’ll be surrounded by passionate, energetic and inspiring people who care about the work they do and the people they work alongside.

View our Top Employer profile

Company info
Location
W1U8AN
United Kingdom

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